ShoreTel Mobility Router 6000 Series User's Guide

ShoreTel Mobility User’s Guidefor iPhone and iPod touch®Release 6.0

Installing the ShoreTel Mobility Client Application11-2 ShoreTel Mobility User’s Guide Version 6.0This chapter provides instructions about how to inst

Version 6.0 ShoreTel Mobility User’s Guide 1-3Installing the ShoreTel Mobility Client ApplicationConnecting to a Wi-Fi Network11.1 Before You BeginEns

Installing the ShoreTel Mobility Client ApplicationInstalling the ShoreTel Mobility Client11-4 ShoreTel Mobility User’s Guide Version 6.0To set up a W

Version 6.0 ShoreTel Mobility User’s Guide 1-5Installing the ShoreTel Mobility Client ApplicationInstalling the ShoreTel Mobility Client11.3.1 Downl

Installing the ShoreTel Mobility Client ApplicationProvisioning Configuration Settings11-6 ShoreTel Mobility User’s Guide Version 6.01.4 Provisioning

Version 6.0 ShoreTel Mobility User’s Guide 1-7Installing the ShoreTel Mobility Client ApplicationProvisioning Configuration Settings1Fill in the phone

Installing the ShoreTel Mobility Client ApplicationReprovisioning After Initial Installation11-8 ShoreTel Mobility User’s Guide Version 6.01.5 Reprovi

Version 6.0 ShoreTel Mobility User’s Guide 1-9Installing the ShoreTel Mobility Client ApplicationUpdating to the Latest ShoreTel Mobility Client11.6 U

Installing the ShoreTel Mobility Client ApplicationUninstalling the ShoreTel Mobility Client11-10 ShoreTel Mobility User’s Guide Version 6.01.7 Uninst

2Version 6.0 ShoreTel Mobility User’s Guide 2-12Getting StartedThe Mobility Client integrates your mobile device with other phones, such as your desk

Document and Software CopyrightsCopyright © 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States

Getting StartedThe Mobility Client Application User Interface22-2 ShoreTel Mobility User’s Guide Version 6.02.1 The Mobility Client Application User I

Version 6.0 ShoreTel Mobility User’s Guide 2-3Getting StartedThe Mobility Client Application User Interface2NOTE The presence of the VoIP registration

Getting StartedThe Mobility Client Application User Interface22-4 ShoreTel Mobility User’s Guide Version 6.0Table 2-1 lists the Mobility Client icons.

Version 6.0 ShoreTel Mobility User’s Guide 2-5Getting StartedThe Mobility Client Application User Interface2Secure VoIP RegistrationThere is a Secure

Getting StartedExiting Mobility Client22-6 ShoreTel Mobility User’s Guide Version 6.02.2 Exiting Mobility Client1 Press the Home button to return to t

3Version 6.0 ShoreTel Mobility User’s Guide 3-13Managing CallsUsing the ShoreTel Mobility application, calls are managed the same way they are managed

Managing CallsReceiving Calls33-2 ShoreTel Mobility User’s Guide Version 6.03.1 Receiving CallsThe application icon displays when there is an incoming

Version 6.0 ShoreTel Mobility User’s Guide 3-3Managing CallsReceiving Calls3NOTE If receiving a call while the application is running in the backgroun

Managing CallsReceiving Calls33-4 ShoreTel Mobility User’s Guide Version 6.0NOTE If receiving a call while the device is locked: Answer—Select Slide

Version 6.0 ShoreTel Mobility User’s Guide 3-5Managing CallsReceiving Calls33.1.1 Accepting or Declining a Call While on Another CallWhile on a call,

Contents1 Installing the ShoreTel Mobility Client Application ... 1-1Before You Begin ...

Managing CallsReceiving Calls33-6 ShoreTel Mobility User’s Guide Version 6.03.1.2 Receiving a Call while Paired with a Bluetooth DeviceWhen a Bluetoo

Version 6.0 ShoreTel Mobility User’s Guide 3-7Managing CallsPlacing Calls33.2 Placing CallsLaunch the application and proceed as you typically do to m

Managing CallsPlacing Calls33-8 ShoreTel Mobility User’s Guide Version 6.03.2.2 Placing a Call While on an Active CallTo make another call while on a

Version 6.0 ShoreTel Mobility User’s Guide 3-9Managing CallsPlacing Calls3Placing a Call while Paired with a Bluetooth DeviceWhen a Bluetooth device i

Managing CallsUsing Contacts and Recents to Place Calls from the ShoreTel Mobility Client33-10 ShoreTel Mobility User’s Guide Version 6.03.3 Using Con

Version 6.0 ShoreTel Mobility User’s Guide 3-11Managing CallsUsing the Speaker33.4 Using the SpeakerWhile you are on an active call, select Speaker to

Managing CallsMuting a Call33-12 ShoreTel Mobility User’s Guide Version 6.03.5 Muting a CallWhile you are on an active call, you can mute your line so

Version 6.0 ShoreTel Mobility User’s Guide 3-13Managing CallsSwitching Between Calls33.6 Switching Between CallsIf you have one active call and one ca

Managing CallsTransferring Calls33-14 ShoreTel Mobility User’s Guide Version 6.03.7 Transferring CallsWhile you are on an active call on your mobile d

Version 6.0 ShoreTel Mobility User’s Guide 3-15Managing CallsManaging Conference Calls33.8 Managing Conference CallsTwo VoIP calls can be merged into

5 Secure Remote Access ... 5-1Before You Begin ...

Managing CallsChanging the Network Used While on an Active Call33-16 ShoreTel Mobility User’s Guide Version 6.03.9 Changing the Network Used While on

Version 6.0 ShoreTel Mobility User’s Guide 3-17Managing CallsAccessing Voice Mail33.10 Accessing Voice MailYou can access enterprise (corporate) voice

Managing CallsMaking Emergency Calls33-18 ShoreTel Mobility User’s Guide Version 6.03.11 Making Emergency CallsTo make a call to an emergency number,

4Version 6.0 ShoreTel Mobility User’s Guide 4-14Presence and InstantMessageAfter installing the ShoreTel Mobility application, if Presence is enabled,

Presence and Instant MessagePresence Icons44-2 ShoreTel Mobility User’s Guide Version 6.04.1 Presence IconsThe following table describes Status icons.

Version 6.0 ShoreTel Mobility User’s Guide 4-3Presence and Instant MessagePresence Icons4The following table describes location icons:Table 4-3 Locati

Presence and Instant MessageEnabling Presence44-4 ShoreTel Mobility User’s Guide Version 6.04.2 Enabling PresenceEnable presence to add or delete budd

Version 6.0 ShoreTel Mobility User’s Guide 4-5Presence and Instant MessageSetting Presence Status44.3 Setting Presence StatusSetting presence status a

Presence and Instant MessageSetting Location44-6 ShoreTel Mobility User’s Guide Version 6.04.4 Setting LocationOn your primary device, set your locati

Version 6.0 ShoreTel Mobility User’s Guide 4-7Presence and Instant MessageEditing the Presence Message44.5 Editing the Presence MessageOn your primary

Version 6.0 ShoreTel Mobility User’s Guide vPrefaceThis guide is written for people who use the iPhone or iPod touch with the ShoreTel Mobility Soluti

Presence and Instant MessageAdding and Deleting Buddies44-8 ShoreTel Mobility User’s Guide Version 6.04.6 Adding and Deleting BuddiesUse the Buddies f

Version 6.0 ShoreTel Mobility User’s Guide 4-9Presence and Instant MessageAdding and Deleting Buddies44.6.2 Deleting Buddies1 Tou ch th e Options i

Presence and Instant MessageSetting a Buddy’s Access Level44-10 ShoreTel Mobility User’s Guide Version 6.04.7 Setting a Buddy’s Access LevelBuddies ca

Version 6.0 ShoreTel Mobility User’s Guide 4-11Presence and Instant MessageViewing Buddy Details44.8 Viewing Buddy DetailsYou can view buddy informati

Presence and Instant MessageSorting the Buddy List44-12 ShoreTel Mobility User’s Guide Version 6.04.9 Sorting the Buddy ListUse the Sort feature to ch

Version 6.0 ShoreTel Mobility User’s Guide 4-13Presence and Instant MessageCreating Groups of Buddies44.10 Creating Groups of BuddiesYou can create gr

Presence and Instant MessageAdding a Buddy to a Group44-14 ShoreTel Mobility User’s Guide Version 6.04.11 Adding a Buddy to a GroupYou can assign budd

Version 6.0 ShoreTel Mobility User’s Guide 4-15Presence and Instant MessageUsing Instant Message44.12 Using Instant MessageUse the Instant Message (IM

Presence and Instant MessageUsing Instant Message44-16 ShoreTel Mobility User’s Guide Version 6.04.12.4.1 Initiating a Conversation1 Tou ch Buddies.

Version 6.0 ShoreTel Mobility User’s Guide 4-17Presence and Instant MessageUsing Instant Message44.12.5 Multi-Party ConversationsYou can add more tha

vi ShoreTel Mobility User’s Guide Version 6.0Documentation ConventionsThis guide uses the following advisory notices: IMPORTANT Indicates information

Presence and Instant MessageUsing Instant Message44-18 ShoreTel Mobility User’s Guide Version 6.04.12.6 Making and Receiving Calls while Using Instan

Version 6.0 ShoreTel Mobility User’s Guide 4-19Presence and Instant MessageLogging In/Out44 Tou ch th e Close button to display the following option

Presence and Instant MessageSending Email to a Buddy44-20 ShoreTel Mobility User’s Guide Version 6.04.14 Sending Email to a BuddyThe following procedu

Version 6.0 ShoreTel Mobility User’s Guide 4-21Presence and Instant MessageCalling a Buddy44.15 Calling a BuddyUse the Call feature to call a buddy’s

Presence and Instant MessageCalling a Buddy44-22 ShoreTel Mobility User’s Guide Version 6.0

5Version 6.0 ShoreTel Mobility User’s Guide 5-15Secure Remote AccessSecure remote access allows you to use the following features: If the ShoreTel Mo

Secure Remote AccessBefore You Begin55-2 ShoreTel Mobility User’s Guide Version 6.05.1 Before You BeginPerform the following to use Secure Remote Voic

Version 6.0 ShoreTel Mobility User’s Guide 5-3Secure Remote AccessVerifying that Secure Enterprise Services Are Enabled55.2 Verifying that Secure Remo

Secure Remote AccessVerifying that Secure Enterprise Services Are Enabled55-4 ShoreTel Mobility User’s Guide Version 6.0

6Version 6.0 ShoreTel Mobility User’s Guide 6-16Searching the CorporateDirectoryIf your company uses an LDAP-based corporate (enterprise) directory se

Version 6.0 ShoreTel Mobility User’s Guide viiRelated DocumentationPublications in the ShoreTel Mobility solution documentation suite include the fol

Searching the Corporate DirectorySearching the Corporate Directory66-2 ShoreTel Mobility User’s Guide Version 6.06.1 Using the Corporate Directory out

Version 6.0 ShoreTel Mobility User’s Guide 6-3Searching the Corporate DirectoryCreating a Favorite6The following includes but is not limited to a list

Searching the Corporate DirectoryDeleting a Favorite66-4 ShoreTel Mobility User’s Guide Version 6.06.4 Deleting a FavoriteComplete the following steps

7Version 6.0 ShoreTel Mobility User’s Guide 8-17Changing the ShoreTel MobilityClient SettingsUse the Settings feature to view or modify General, Netwo

Changing the ShoreTel Mobility Client SettingsViewing General Settings78-2 ShoreTel Mobility User’s Guide Version 6.07.1 Viewing General SettingsYou c

Version 6.0 ShoreTel Mobility User’s Guide 8-3Changing the ShoreTel Mobility Client SettingsChanging Network Settings77.2 Changing Network SettingsYou

Changing the ShoreTel Mobility Client SettingsChanging Advanced Settings78-4 ShoreTel Mobility User’s Guide Version 6.07.3 Changing Advanced SettingsC

Version 6.0 ShoreTel Mobility User’s Guide 8-5Changing the ShoreTel Mobility Client SettingsChanging Call Settings77.4 Changing Call SettingsPerform t

Changing the ShoreTel Mobility Client SettingsChanging Presence/Instant Message Settings78-6 ShoreTel Mobility User’s Guide Version 6.07.5 Changing Pr

Version 6.0 ShoreTel Mobility User’s Guide 8-7Changing the ShoreTel Mobility Client SettingsShoreTel Communicator77.6 ShoreTel CommunicatorShoreTel Mo

viii ShoreTel Mobility User’s Guide Version 6.0

Changing the ShoreTel Mobility Client SettingsUploading Logs to the ShoreTel Mobility Router78-8 ShoreTel Mobility User’s Guide Version 6.07.7 Uploadi

Version 6.0 ShoreTel Mobility User’s Guide 8-9Changing the ShoreTel Mobility Client SettingsUploading Logs to the ShoreTel Mobility Router74 Optionall

Changing the ShoreTel Mobility Client SettingsCustomizing the Tab Bar78-10 ShoreTel Mobility User’s Guide Version 6.07.8 Customizing the Tab BarUse th

Version 6.0 ShoreTel Mobility User’s Guide 8-11Changing the ShoreTel Mobility Client SettingsCustomizing the Tab Bar73 Select and drag a menu item, su

Changing the ShoreTel Mobility Client SettingsCustomizing the Tab Bar78-12 ShoreTel Mobility User’s Guide Version 6.0

AVersion 5,0 RoamAnywhere User’s Guide A-1AURL-Based DialingA.1 OverviewUse the URL-based dialing feature to join conferences or dial extension digits

OverviewA-2 RoamAnywhere User’s Guide Version 5,0A.1.1 Supported Formats and Example UsesThe following table shows supported formats and example uses

Version 5,0 RoamAnywhere User’s Guide A-3OverviewThe following is a sample of an email invitation with the extension, VoIP URL, and participant code h

OverviewA-4 RoamAnywhere User’s Guide Version 5,0

BVersion 5.0 RoamAnywhere User’s Guide B-IBShoreTel CommunicatorB.1 OverviewShoreTel Mobility supports the following ShoreTel Communicator features:

1Version 6.0 ShoreTel Mobility User’s Guide 1-11Installing the ShoreTelMobility Client ApplicationThe ShoreTel Mobility Client application is designed

Using Visual Voice MailB-II RoamAnywhere User’s Guide Version 5.0NOTE All additional EAs defined in ShoreTel Communicator display on the ShoreTel Mobi

Version 5.0 RoamAnywhere User’s Guide B-IIISpecifying Call Handling ModeTo place a call to the originating number:1 Select a voice mail message from t

Specifying Call Handling ModeB-IV RoamAnywhere User’s Guide Version 5.01 Select Set CHM. 2 Select the desired mode from the list of options. The check