ShoreTel ShoreWare Installation Guide

Planning and InstallationGuideShoreTel 14.2March 2014

Table of Contents10 Planning and Installation Guide ShoreTel 14.2Configuring Voice Switches for IP Phone Support . . . . . . . . . . . . . . . . . .

100 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering T1 PRI Service5Figure 10: Telephone Service Order Form—T1 TrunksT1 PRI S

Ordering Service Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 101Figure 11: Telephone Server Order Form—PRI TrunksOrderi

102 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering E1 PRI Service5

CHAPTERShoreTel 14.2 Planning and Installation Guide 1036. Dialing PlanThis chapter provides an overview of the dialing, call routing, and digit-manip

104 Planning and Installation Guide ShoreTel 14.2Dialing Plan Overview6OverviewThis chapter provides an overview of the dialing, call routing, and dig

Configuring Internal Numbers Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 105Figure 12: Dialing Plan Edit PagePlanning Your Dialing Con

106 Planning and Installation Guide ShoreTel 14.2Dialing Plan Configuring Internal Numbers6Digit Collection RulesWhen routing calls, the ShoreTel syst

Configuring External Numbers Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 107Changing Extension LengthThe ShoreTel system supports 3-, 4

108 Planning and Installation Guide ShoreTel 14.2Dialing Plan Configuring External Numbers6Figure 13: Site Edit PageThe Local Area Code and Additiona

Configuring External Numbers Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 109The Additional Local Area Codes dialog box, shown in Figure

Table of ContentsShoreTel 14.2 Planning and Installation Guide 11Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Planning and Installation Guide ShoreTel 14.2Dialing Plan Define Digit Manipulation6911 calls are routed out of the local site’s associated trunks

Define Digit Manipulation Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 111Figure 15: Digit Manipulation on the Trunk Group Edit Page2.

112 Planning and Installation Guide ShoreTel 14.2Dialing Plan On-Net Dialing6On-Net DialingShoreTel supports On-Net Dialing (OND), an enhancement that

On-Net Dialing Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 113 User extension - typically 4 digits in length; acts as the number you w

114 Planning and Installation Guide ShoreTel 14.2Dialing Plan On-Net Dialing6be replicated across an entire department store, nationwide, so that a us

On-Net Dialing Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 115Figure 17: Configuring dialing plan4. Click the drop-down menu to the ri

116 Planning and Installation Guide ShoreTel 14.2Dialing Plan On-Net Dialing6Figure 18: Make sure to back up your system before clicking SaveThe Exte

On-Net Dialing Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 1175. Click the Go link to display a window similar to the one shown below.F

118 Planning and Installation Guide ShoreTel 14.2Dialing Plan Quick Reference of Star Codes6Adding Users to the SystemWhen the On-Net Dialing feature

Extension Assignment Star Codes Dialing Plan6ShoreTel 14.2 Planning and Installation Guide 119Extension Assignment Star CodesUnassign Extension Assign

Table of Contents12 Planning and Installation Guide ShoreTel 14.2Tie Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

120 Planning and Installation Guide ShoreTel 14.2Dialing Plan Trunk Star Codes6Trunk Star CodesTable 25: Trunk Star CodesFunction Star CodeBlocking a

CHAPTERShoreTel 14.2 Planning and Installation Guide 1217. Network Call RoutingThis chapter provides an overview of call routing and digit-manipulatio

122 Planning and Installation Guide ShoreTel 14.2Network Call Routing Overview7OverviewWhen a phone number is dialed in a ShoreTel system, the system

Call Permissions Network Call Routing7ShoreTel 14.2 Planning and Installation Guide 1232. Specify a Scope. Scope allows you to set a general permissio

124 Planning and Installation Guide ShoreTel 14.2Network Call Routing Account Codes7Account CodesIf Account Code Collection Service is enabled, when a

Trunk Availability Network Call Routing7ShoreTel 14.2 Planning and Installation Guide 125Wildcard characters, which are represented with a question ma

126 Planning and Installation Guide ShoreTel 14.2Network Call Routing Specifying Parameters for the Routing Decision7Defining Trunk Services1. Open th

Specifying Parameters for the Routing Decision Network Call Routing7ShoreTel 14.2 Planning and Installation Guide 12711. Any remaining trunk available

128 Planning and Installation Guide ShoreTel 14.2Network Call Routing Specifying Parameters for the Routing Decision7

CHAPTERShoreTel 14.2 Planning and Installation Guide 1298. Planning Applications andServicesThis chapter reviews the key ShoreTel applications and ser

Table of ContentsShoreTel 14.2 Planning and Installation Guide 13European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

130 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services8Call Handling Delegation...

Account Code Collection Service Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 131Account Code Collection ServiceSho

132 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Call Permissions8Call PermissionsThe call permissions define what

Escalation Notifications Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 133When there are multiple voice mail server

134 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Auto-Deletion of Voice Mail Messages8Auto-Deletion of Voice Mail M

SMDI Protocol Support Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 135SMDI Protocol SupportThe ShoreTel system sup

136 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Call Sender8The Caller ID that appears on Find Me calls is the voi

Time Stamps Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 137Time StampsThe time stamp of the message is relative t

138 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Fax Options8Figure 24: Planning Fax ServiceDetermining how you co

Using a Fax Server Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 139If Users Have Their own Faxes or Fax Service1.

Table of Contents14 Planning and Installation Guide ShoreTel 14.2ShoreTel 1-U Full Width Voice Switches . . . . . . . . . . . . . . . . . . . . . . .

140 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Using a Fax Server8Fax Server Requirements Sufficient ports on Sh

Using a Fax Server Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 141Figure 25: Fax server integration call flowEnh

142 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Using a Fax Server8Figure 26: Creating a user account for the fax

Using a Fax Server Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 14310. In Director, select the user account repres

144 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Using a Fax Server8Figure 28: Configuring Fax Redirect extension

Private Numbers Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 145Figure 29: Enabling Fax Redirect For a User7. Sel

146 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Conditions for Private Numbers8Conditions for Private Numbers Pri

Call Handling Delegation Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 147 Providing a way for users to log in to

148 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services ShoreTel Communicator for Mac8For a list of all the capabilities a

Bridged Call Appearances Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 149Bridged Call AppearancesThe Bridged Call

ShoreTel 14.2 Planning and Installation Guide 15PrefaceThis preface provides information about the objectives, organization, and conventions of the Sh

150 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Hunt Group Busy State8Hunt groups have scheduled call handling mod

Hunt Group Applications Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 151Backup Routing for WorkgroupTo use a hunt

152 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Pickup Groups8number only if the hunt group is busy or no one answ

Workgroups Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 153Details Pickup groups can be associated with a program

154 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Agent Multiplicity8The ShoreTel system provides a ShoreTel Communi

Call Monitor and Barge In Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 155To simplify discussion of this feature,

156 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Call Monitor and Barge In8There are no special permissions for Sho

Enterprise Telephony Features Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 157Enterprise Telephony FeaturesMusic o

158 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Music on Hold8File-Based Music on HoldMusic on hold audio files ca

Overhead Paging Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 159Overhead PagingThe ShoreTel system can provide sin

16 Planning and Installation Guide ShoreTel 14.2Preface Software DocumentationThis guide provides information on how to plan the implementation of the

160 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services Night Bell8Additionally, if more than one server is installed in t

Call Recording Planning Applications and Services8ShoreTel 14.2 Planning and Installation Guide 161 Accept Directed Intercom/Paging — If enabled, use

162 Planning and Installation Guide ShoreTel 14.2Planning Applications and Services ShoreTel Enterprise Contact Center Solution8Class of Service must

CHAPTERShoreTel 14.2 Planning and Installation Guide 1639. Telephone Planning andOrderingThis chapter provides information about the types of telephon

164 Planning and Installation Guide ShoreTel 14.2Telephone Planning and Ordering Recommendations9RecommendationsThe following recommendations can assi

Executives and Professionals Telephone Planning and Ordering9ShoreTel 14.2 Planning and Installation Guide 165Executives and ProfessionalsMost executi

166 Planning and Installation Guide ShoreTel 14.2Telephone Planning and Ordering ShoreTel IP Phones9ShoreTel IP PhonesTable 29 on page 166 provides in

Planning Considerations for ShoreTel IP Phones Telephone Planning and Ordering9ShoreTel 14.2 Planning and Installation Guide 167Planning Consideration

168 Planning and Installation Guide ShoreTel 14.2Telephone Planning and Ordering Analog Phone Requirements9The IP560g phone is a Class 3 device with

Caller ID Standard Support for Analog Phones Telephone Planning and Ordering9ShoreTel 14.2 Planning and Installation Guide 169 DTMF signaling, even d

Document Conventions PrefaceShoreTel 14.2 Planning and Installation Guide 17Document ConventionsConventions used in this guide include the following:

170 Planning and Installation Guide ShoreTel 14.2Telephone Planning and Ordering Caller ID Standard Support for Analog Phones9BELLCORE SingaporeBELLCO

Fax Machines and Modems Telephone Planning and Ordering9ShoreTel 14.2 Planning and Installation Guide 171**Indicates uncertainty as to whether country

172 Planning and Installation Guide ShoreTel 14.2Telephone Planning and Ordering Modems9The ShoreTel system supports distinctive ringing for inbound c

CHAPTERShoreTel 14.2 Planning and Installation Guide 17310. Server RequirementsThis chapter provides specific hardware and software requirements for S

174 Planning and Installation Guide ShoreTel 14.2Server Requirements10Double-Take Availability Software for Failover...

General Recommendations Server Requirements10ShoreTel 14.2 Planning and Installation Guide 175General RecommendationsThe following recommendations can

176 Planning and Installation Guide ShoreTel 14.2Server Requirements Capacity and Hardware Requirements for Headquarters Servers10Capacity and Hardwar

Capacity and Hardware Requirements for Distributed Voice Servers Server Requirements10ShoreTel 14.2 Planning and Installation Guide 177Table 32 displa

178 Planning and Installation Guide ShoreTel 14.2Server Requirements Operating System Requirements for All Servers10Operating System Requirements for

Requirements for the ShoreTel SBE and SBE 100 Systems Server Requirements10ShoreTel 14.2 Planning and Installation Guide 179Table 35 lists the major d

18 Planning and Installation Guide ShoreTel 14.2Preface Document Conventions

180 Planning and Installation Guide ShoreTel 14.2Server Requirements SBE Requirements10SBE RequirementsShoreTel can ship the Small Business Edition (S

SBE 100 Requirements Server Requirements10ShoreTel 14.2 Planning and Installation Guide 181Using a ShoreTel SBE Server in the Enterprise SetupIf an SB

182 Planning and Installation Guide ShoreTel 14.2Server Requirements SBE 100 Requirements10 Processor: Intel Celeron E3400, DualCore 2.6 Ghz, 800FSB

SBE and SBE 100 Operating System Requirements Server Requirements10ShoreTel 14.2 Planning and Installation Guide 183 Busy hour call completion has a

184 Planning and Installation Guide ShoreTel 14.2Server Requirements Hardware Requirements for VMware Installation10Hardware Requirements for VMware I

Deploying ShoreTel servers under VMware Server Requirements10ShoreTel 14.2 Planning and Installation Guide 185Deploying ShoreTel servers under VMwareF

186 Planning and Installation Guide ShoreTel 14.2Server Requirements Hardware Requirements for Hyper-V Installation10Hardware Requirements for Hyper-V

Hard Disk Requirements Server Requirements10ShoreTel 14.2 Planning and Installation Guide 187If upgrading the system to the current version of ShoreTe

188 Planning and Installation Guide ShoreTel 14.2Server Requirements Voicemail Utilization10Voicemail UtilizationThe space used for user voicemail mes

Preparing the Server for ShoreTel Operation Server Requirements10ShoreTel 14.2 Planning and Installation Guide 189The size of the log files on the ser

CHAPTERShoreTel 14.2 Planning and Installation Guide 191. Getting StartedThis chapter describes how to plan and install a ShoreTel system. It contains

190 Planning and Installation Guide ShoreTel 14.2Server Requirements Microsoft Windows Server 2008 Configuration10Application Server RoleThis section

Microsoft Windows Server 2008 Configuration Server Requirements10ShoreTel 14.2 Planning and Installation Guide 1914. In the left pane of the Add Roles

192 Planning and Installation Guide ShoreTel 14.2Server Requirements Microsoft Windows Server 2008 Configuration101. On the Windows desktop, click Sta

Microsoft Windows Server 2012 Configuration Server Requirements10ShoreTel 14.2 Planning and Installation Guide 1935. On a Windows 2008 32-bit server:

194 Planning and Installation Guide ShoreTel 14.2Server Requirements Microsoft Windows Server 2012 Configuration10Figure 33: Server Manager Dashboard

Microsoft Windows Server 2012 Configuration Server Requirements10ShoreTel 14.2 Planning and Installation Guide 195Figure 34: Add Roles and Features W

196 Planning and Installation Guide ShoreTel 14.2Server Requirements Microsoft Windows Server 2012 Configuration10d. Select all Application Developmen

Additional Considerations Server Requirements10ShoreTel 14.2 Planning and Installation Guide 197Figure 35: Simple Mail Transfer Protocol Properties P

198 Planning and Installation Guide ShoreTel 14.2Server Requirements Additional Considerations10Access to the Distributed Server Maintenance PageIf yo

Requirements for ShoreTel Mobility Router Server Requirements10ShoreTel 14.2 Planning and Installation Guide 199Drive\Documents and Settings\%User%\Lo

Legal Notices2 Planning and Installation Guide ShoreTel 14.2Document and Software CopyrightsCopyright © 1998-2014 by ShoreTel Inc., Sunnyvale, Califor

20 Planning and Installation Guide ShoreTel 14.2Getting Started Overview1Overview This document describes how to plan and install a ShoreTel system. E

200 Planning and Installation Guide ShoreTel 14.2Server Requirements Third-Party Applications Supported10 ShoreTel Mobility Router Appliance MR2000

CHAPTERShoreTel 14.2 Planning and Installation Guide 20111. ShoreTel Server InstallationThis chapter describes installation procedures for main and d

202 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation11Upgrading the Uboot Version ...

Checking Server Compatibility ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 203Checking Server CompatibilityA compatibil

204 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Headquarters Server Software11Headquarters Server SoftwareThis section d

Upgrade Paths for the Headquarters Server Software ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 205Upgrade Paths for th

206 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Backing up a ShoreTel Server11Option 2. Run the ShoreTel Back-up Scripts

Backing up a ShoreTel Server ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 207Figure 37: Create Task5. Enter a name fo

208 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Backing up a ShoreTel Server11Figure 38: Create Task: Triggers9. Fill o

Backing up a ShoreTel Server ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 209Figure 39: Create Task: Actions11. Click

Phase 2: Environmental and Infrastructure Analysis and Upgrade Getting Started1ShoreTel 14.2 Planning and Installation Guide 21Phase 2: Environmental

210 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading the Headquarters Server Software11Figure 40: Create Task: New

Installing the Headquarters Server Software ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 211Setup looks for the ShoreTe

212 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Installing the Headquarters Server Software115. When the installation co

Registering the Headquarters Server Software ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 213Registering the Headquarte

214 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Registering the Headquarters Server Software11Automatic Registration1. U

Registering the Headquarters Server Software ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 215 Click Submit to send the

216 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Installing License Keys11 Click Print at the top of the page to print t

Obtaining Licenses ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 2177. Click Save.The license activates and the informat

218 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Distributed Voice Server Software11To install a Monitoring service insta

Upgrading the DVS Software ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 219 Verify that no anti-virus software is runn

22 Planning and Installation Guide ShoreTel 14.2Getting Started Phase 3: Resource Scheduling and Tracking1Phase 3: Resource Scheduling and TrackingRea

220 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Installing the Software from the Web115. When the installation completes

Upgrading the DVS Software to Windows Server 2012 64-bit Standard or Datacenter Edition ShoreTel Server Installation11ShoreTel 14.2 Planning and Insta

222 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Server Operating System11Server Operating SystemThis section describes h

Upgrade Scenarios ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 2235. If the Distributed Database was enabled on ShoreTe

224 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Preparing to Upgrade from Windows 2003 32-bit to Windows 2008 R2 64-bit1

Upgrading Servers from Windows 2003 32-bit to Windows 2008 R2 32-bit or 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation G

226 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading Servers from Windows 2003 32-bit to Windows 2008 R2 32-bit or

Upgrading Servers from Windows 2003 32-bit to Windows 2008 R2 32-bit or 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation G

228 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading Servers from Windows 2003 32-bit to Windows 2008 R2 32-bit or

Upgrading Servers from Windows 2008 32-bit to Windows 2008 R2 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 229Up

Phase 4: System Load and Configuration Getting Started1ShoreTel 14.2 Planning and Installation Guide 23Phase 4: System Load and ConfigurationPhase 5:

230 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Preparing to Upgrade from Windows 2008 R2 32-bit or 64-bit to Windows 20

Upgrading Servers from Windows 2008 R2 32-bit to Windows 2012 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 231Th

232 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading Servers from Windows 2008 R2 32-bit to Windows 2012 64-bit11

Upgrading Servers from Windows 2008 R2 32-bit to Windows 2012 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 2338.

234 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading Servers from Windows 2008 R2 32-bit to Windows 2012 64-bit1128

Upgrading Servers from Windows 2008 R2 64-bit to Windows 2012 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 235Up

236 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading Servers from Windows 2008 R2 64-bit to Windows 2012 64-bit11C:

Upgrading Servers from Windows 2008 R2 64-bit to Windows 2012 64-bit ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 23716

238 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Upgrading the System to New Hardware (Same OS)11C:\Program Files (x86)\S

Upgrading the System to New Hardware (Same OS) ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 2394. Add the server to the

24 Planning and Installation Guide ShoreTel 14.2Getting Started Phase 6: Cut-Over1Phase 6: Cut-OverConfigure your Auto-Attendant menusScript and recor

240 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Ensuring Proper Server Performance116. Restart the ShoreTel services by

Setting the Server to Maximize for Network Performance ShoreTel Server Installation11ShoreTel 14.2 Planning and Installation Guide 241 Optimize serve

242 Planning and Installation Guide ShoreTel 14.2ShoreTel Server Installation Setting the Server to Maximize for Network Performance11

CHAPTERShoreTel 14.2 Planning and Installation Guide 24312. Site Requirements andPreparationThis chapter provides information about preparing a site f

244 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Recommendations12RecommendationsThe following recommendations can a

Input Power Site Requirements and Preparation12ShoreTel 14.2 Planning and Installation Guide 245Table 44 shows the latest hardware line, designed to i

246 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Power and Heat Dissipation12Table 46 shows the power requirements f

Environmental Requirements Site Requirements and Preparation12ShoreTel 14.2 Planning and Installation Guide 247Environmental RequirementsThe ShoreTel

248 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Reliability and Availability12Since the ShoreTel system is plug-and

Memory and Processing Site Requirements and Preparation12ShoreTel 14.2 Planning and Installation Guide 249Memory and ProcessingEach ShoreTel voice swi

CHAPTERShoreTel 14.2 Planning and Installation Guide 252. Planning and System DesignThis chapter describes the initial design of the ShoreTel system.

250 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Connectors12Power CablingEach ShoreTel voice switch comes equipped

Connectors Site Requirements and Preparation12ShoreTel 14.2 Planning and Installation Guide 251Pinout information for ShoreTel Voice Switches is provi

252 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Racks and Cabling12Maintenance CablingShoreTel voice switches suppo

Rack Overview Site Requirements and Preparation12ShoreTel 14.2 Planning and Installation Guide 253 The voice switch patch panel provides a flexible c

254 Planning and Installation Guide ShoreTel 14.2Site Requirements and Preparation Rack Overview12A 19-inch data rack, shelf, and modular patch panels

CHAPTERShoreTel 14.2 Planning and Installation Guide 25513. Installing ShoreTel VoiceSwitchesThis chapter provides planning and installation informati

256 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches Planning13PlanningIn the ShoreTel system, switches perform vital r

Installing ShoreTel Voice Switches Installing ShoreTel Voice Switches13ShoreTel 14.2 Planning and Installation Guide 2572. Mount a ShoreTel Dual Tray

258 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches Installing the Retainer13Installing the Retainer1. Using a number

Default Configurations Installing ShoreTel Voice Switches13ShoreTel 14.2 Planning and Installation Guide 259Virtual Phone Switch Capacity Requirements

26 Planning and Installation Guide ShoreTel 14.2Planning and System Design Overview2OverviewThis chapter describes the initial design of the ShoreTel

260 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches Default Configurations13Virtual Trunk Switch Capacity Requirements

Installing a Virtual Device Installing ShoreTel Voice Switches13ShoreTel 14.2 Planning and Installation Guide 261Installing a Virtual DeviceTo install

262 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches ShoreTel Director Switch Configuration1311. Power on the virtual m

Reference Installing ShoreTel Voice Switches13ShoreTel 14.2 Planning and Installation Guide 263ReferenceEnvironmental Requirements The ShoreTel voice

264 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches Regulatory Compliance13Regulatory CompliancePhysical Specification

General Specifications Installing ShoreTel Voice Switches13ShoreTel 14.2 Planning and Installation Guide 265General SpecificationsLow Voltage Directiv

266 Planning and Installation Guide ShoreTel 14.2Installing ShoreTel Voice Switches General Specifications13

CHAPTERShoreTel 14.2 Planning and Installation Guide 26714. IP Phone InstallationThis chapter describes the steps required to install IP phones. It co

268 Planning and Installation Guide ShoreTel 14.2IP Phone Installation Overview14OverviewShoreTel’s IP phones are pre-configured to work with a ShoreT

Setting IP Address Ranges IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 269 ShoreTel 100-, 200-, 500-, and 600-Series IP phone

Determine System Topology Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 27Determine System TopologyThe ShoreTel system has

270 Planning and Installation Guide ShoreTel 14.2IP Phone Installation Implementing LLDP-MED147. In the Caller’s Emergency Service Identification (CES

Implementing IEEE 802.1x IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 271Implementing IEEE 802.1xMost ShoreTel IP phones suppo

272 Planning and Installation Guide ShoreTel 14.2IP Phone Installation DHCP Settings14DHCP SettingsShoreTel IP phones are pre-configured to use the ne

ShoreTel 100-, 200-, 500-, 600-, and 900-Series IP Phones IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 273ShoreTel 100-, 200-,

274 Planning and Installation Guide ShoreTel 14.2IP Phone Installation Manual Configuration at Bootup143. At the Clear All Values prompt, press # (No)

Manual Configuration at Bootup IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 2754. Do one of the following: On the IP420, pres

276 Planning and Installation Guide ShoreTel 14.2IP Phone Installation Manual Configuration from the Keypad14Manual Configuration from the Keypad Use

Displaying Settings for a ShoreTel IP Phone IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 277The Admin Options menu opens.4. Us

278 Planning and Installation Guide ShoreTel 14.2IP Phone Installation On ShoreTel 100-, 200-, 500-, and 600-Series IP Phones14On ShoreTel 100-, 200-,

Clearing a Phone’s Configuration Settings IP Phone Installation14ShoreTel 14.2 Planning and Installation Guide 2792. Do one of the following: On the

28 Planning and Installation Guide ShoreTel 14.2Planning and System Design Citrix and Windows Terminal Server2The ShoreTel system also supports Distri

280 Planning and Installation Guide ShoreTel 14.2IP Phone Installation On ShoreTel 400-Series IP Phones14

CHAPTERShoreTel 14.2 Planning and Installation Guide 28115. Desktop RequirementsThis chapter describes the hardware and software requirements for inst

282 Planning and Installation Guide ShoreTel 14.2Desktop Requirements Overview15OverviewThis chapter describes the hardware and software requirements

Hardware Requirements Desktop Requirements15ShoreTel 14.2 Planning and Installation Guide 283Table 66: Client Hardware RequirementShoreTel Communicat

284 Planning and Installation Guide ShoreTel 14.2Desktop Requirements Hardware Requirements15Communicator with Agent, Supervisor, Operator Access (<

Software Requirements Desktop Requirements15ShoreTel 14.2 Planning and Installation Guide 285Software RequirementsThis section discusses the software

286 Planning and Installation Guide ShoreTel 14.2Desktop Requirements .NET Framework15Windows 2012 Server, Standard and DataCenter Citrix XenApp: Fo

Microsoft Outlook Integration Desktop Requirements15ShoreTel 14.2 Planning and Installation Guide 287 Automatic Call Handling with the Microsoft Outl

288 Planning and Installation Guide ShoreTel 14.2Desktop Requirements Microsoft Outlook Integration15

CHAPTERShoreTel 14.2 Planning and Installation Guide 28916. Desktop InstallationThis chapter describes the procedure for installing ShoreTel Communica

Telephone Requirements Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 291. Count the telephone users in the current environm

290 Planning and Installation Guide ShoreTel 14.2Desktop Installation Overview16OverviewYou can install ShoreTel Communicator or have users install Sh

Installation Procedure Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 291Installation ProcedureThis section provides the most typ

292 Planning and Installation Guide ShoreTel 14.2Desktop Installation Installation in a Large Deployment that Uses Active Directory16.NET Installation

Installation in a Large Deployment that Uses Active Directory Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 293Automated SetupIf

294 Planning and Installation Guide ShoreTel 14.2Desktop Installation Standard Integrated Software Distribution162. Interop Assemblies (in the Prerequ

Installing ShoreTel Communicator on a Windows PC Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 295Figure 46: Client Install Pag

296 Planning and Installation Guide ShoreTel 14.2Desktop Installation Installing ShoreTel Communicator on a Mac16After the computer reboots, the Shore

Installing ShoreTel Communicator on a Mac Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 297Figure 48: Click the Link3. Click th

298 Planning and Installation Guide ShoreTel 14.2Desktop Installation Installing ShoreTel Communicator on a Mac16Figure 49: Download the Software4. I

Starting the ShoreTel Communicator Application Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 299Figure 50: Install the Software

ShoreTel 14.2 Planning and Installation Guide 3Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Planning and Installation Guide ShoreTel 14.2Planning and System Design Trunk Requirements2Trunk RequirementsTrunks provide connectivity between us

300 Planning and Installation Guide ShoreTel 14.2Desktop Installation Installing Outlook Integration16If you have Microsoft Outlook installed on your

Voice Mail Integration Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 3012. Click Configure ShoreTel System. The ShoreTel System

302 Planning and Installation Guide ShoreTel 14.2Desktop Installation Configuring Instant Messaging165. Click Enable Disk Caching if you want Outlook

Configuring Instant Messaging Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 3036. In the Sessions Timeout field, enter the durat

304 Planning and Installation Guide ShoreTel 14.2Desktop Installation Upgrade16 Select Prompt to accept invitation to have the system issue a prompt

User Licensing Desktop Installation16ShoreTel 14.2 Planning and Installation Guide 305These new choices allow users to request a phone extension licen

306 Planning and Installation Guide ShoreTel 14.2Desktop Installation User Licensing16This 45-day period allows for unplanned, ad hoc changes that may

CHAPTERShoreTel 14.2 Planning and Installation Guide 30717. ShoreTel Integration withExternal ApplicationsTo work with some external applications, the

308 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications17Installing the TSP Package...

Overview ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 309OverviewUsing the ShoreTel ImportContacts.b

Determine Number of ShoreTel Voice Switches Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 31Determine Number of ShoreTel Vo

310 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Prerequisites17To limit exposure, contacts imported f

Editing the Import Contacts Configuration File ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 311C:\Pr

312 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Editing the Import Contacts Configuration File17Figur

Running the Import Public Contacts Windows Batch File ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 3

314 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Running the Import Public Contacts Windows Batch File

Verifying Public Contacts are Uploaded ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 315Verifying Pub

316 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Using the Windows Task Scheduler to Upload Public Con

Placing the CSV or XML File ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 317The registry entry can p

318 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Viewing Imported Contacts17Figure 57: Directory View

CSV File Properties ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 319CSV File PropertiesCSV files con

32 Planning and Installation Guide ShoreTel 14.2Planning and System Design System Capacity2System CapacityThe ShoreTel system can scale incrementally

320 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications CSV File Properties17Source and Version variable decl

CSV File Properties ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 321Contact RecordThe file contains

322 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications XML File Properties17XML File PropertiesXML files con

XML File Properties ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 323name This element specifies the

324 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications XML File Properties17email This element specifies the

XML File Properties ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 325XML File ExampleShoreTel Communi

326 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Installing the ShoreTel Telephony Interface17Installi

Installing the TSP Package ShoreTel Integration with External Applications17ShoreTel 14.2 Planning and Installation Guide 3275. Select ShoreTel Remote

328 Planning and Installation Guide ShoreTel 14.2ShoreTel Integration with External Applications Using the Microsoft GPO Deployment Tool17Using the Mi

CHAPTERShoreTel 14.2 Planning and Installation Guide 32918. Legacy IntegrationShoreTel provides a way to convert a TDM-based voice network into the Sh

System Capacity Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 33Number of servers 21 1 main, 20 distributed (for voice mail

330 Planning and Installation Guide ShoreTel 14.2Legacy Integration18Services Summary ...

Overview Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 331Overview An integrated voice network can provide the following streamlin

332 Planning and Installation Guide ShoreTel 14.2Legacy Integration Coordinated Dialing18Coordinated DialingCoordinated dialing allows users to dial b

Coordinated Dialing Plan Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 333Coordinated Dialing PlanWith legacy integration, users o

334 Planning and Installation Guide ShoreTel 14.2Legacy Integration PSTN Services18PSTN ServicesThe number of trunks, your integration plan, and the o

Consolidated Long Distance Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 335In the single site configuration, ShoreTel recommends

336 Planning and Installation Guide ShoreTel 14.2Legacy Integration SMDI Protocol Support18 Assign each system a System ID to identify the remote sit

SMDI Protocol Support Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 337Figure 59 shows the ShoreTel system providing PBX services

338 Planning and Installation Guide ShoreTel 14.2Legacy Integration SMDI Protocol Support18Figure 60: ShoreTel Voice Mail with legacy PBXDetails Fig

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 339 Logical Terminal number (t

34 Planning and Installation Guide ShoreTel 14.2Planning and System Design System Capacity2BHCC/system without reports during business hrsVery Large H

340 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring Legacy Voice Mail Integration Using SMDI18 Parity Stop bits Flow co

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 341 Assign a physical port to

342 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring Legacy Voice Mail Integration Using SMDI18Table 74 shows a digit trans

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 343Figure 61: Mixed Extension

344 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring Legacy Voice Mail Integration Using SMDI18Figure 62: Leave Original D

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 345Figure 63: Enabling digit t

346 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring ShoreTel Voice Mail Integration Using SMDI18Configuring ShoreTel Voice

Configuring ShoreTel Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 347Figure 64: Creating a tru

348 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring ShoreTel Voice Mail Integration Using SMDI18Figure 65: Creating a tru

Configuring ShoreTel Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 349Figure 66: Configuring Sh

System Capacity Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 35Professional 10,000Workgroup Agent 300Workgroup Supervisor

350 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring ShoreTel Voice Mail Integration Using SMDI18456 and the number of SMDI

Configuring ShoreTel Voice Mail Integration Using SMDI Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 3513. In the Simplified Messa

352 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring ShoreTel Voice Mail Integration Using SMDI188. Click the Save button t

System Requirements Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 353destination of the calls being forwarded to the voice mail sy

354 Planning and Installation Guide ShoreTel 14.2Legacy Integration Connection Cable18If PRI is used in the integration interface, the legacy PBX must

Trunk Configuration Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 355Trunk ConfigurationThe following steps describe how to config

356 Planning and Installation Guide ShoreTel 14.2Legacy Integration Creating a New Trunk Group18Creating a New Trunk Group1. In the ShoreTel Director,

Configuring an Outbound Call Routing via the Remote PBX Legacy Integration18ShoreTel 14.2 Planning and Installation Guide 3576. As needed, configure t

358 Planning and Installation Guide ShoreTel 14.2Legacy Integration Configuring an Outbound Call Routing via the Remote PBX18

CHAPTERShoreTel 14.2 Planning and Installation Guide 35919. Cut-OverThis chapter provides the requirements and other information for implementing the

36 Planning and Installation Guide ShoreTel 14.2Planning and System Design System Capacity2The following tables contain information on how to select a

360 Planning and Installation Guide ShoreTel 14.2Cut-Over Cut-Over Requirements19Cut-Over RequirementsAs cut-over approaches, you should review and co

Basic Cut-Over Checklist Cut-Over19ShoreTel 14.2 Planning and Installation Guide 361Basic Cut-Over ChecklistTrunking Cut-OverFor existing trunking, us

362 Planning and Installation Guide ShoreTel 14.2Cut-Over Cut-Over of Remaining Devices19When all of the trunks have been tested, have the telephone c

Cut-Over Worksheet Cut-Over19ShoreTel 14.2 Planning and Installation Guide 363Cut-Over WorksheetTable 81: Cutover WorksheetName Extension ShoreTel Po

364 Planning and Installation Guide ShoreTel 14.2Cut-Over Cut-Over Worksheet19

CHAPTERShoreTel 14.2 Planning and Installation Guide 36520. TrainingShoreTel QuickStart is a virtual training program that is revolutionizing the way

366 Planning and Installation Guide ShoreTel 14.2Training Overview20OverviewShoreTel is committed to ensuring that our customers have the tools and kn

Operator Training Training20ShoreTel 14.2 Planning and Installation Guide 367in ShoreTel Communicator. Users learn how to install the client, answer c

368 Planning and Installation Guide ShoreTel 14.2Training System Administrator Training20The training covers these topics:  Answering, transferring,

APPENDIXShoreTel 14.2 Planning and Installation Guide 369A. International Planning andInstallationThis chapter provides information about voice switc

System Capacity Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 37To select a server for your new system deployment, first co

370 Planning and Installation Guide ShoreTel 14.2International Planning and Installation Software and Feature SupportASoftware and Feature SupportFor

Language Options International Planning and InstallationAShoreTel 14.2 Planning and Installation Guide 371 Edit Workgroup: The Edit Workgroup page, s

372 Planning and Installation Guide ShoreTel 14.2International Planning and Installation Analog Telephones, Tones, Cadences, and ImpedancesA Edit Use

Dialing Plan Considerations International Planning and InstallationAShoreTel 14.2 Planning and Installation Guide 373Dialing Plan ConsiderationsWhen p

374 Planning and Installation Guide ShoreTel 14.2International Planning and Installation DID NumbersAEach site can have a maximum of ten emergency num

Carrier Codes International Planning and InstallationAShoreTel 14.2 Planning and Installation Guide 375Using the Singapore example: if a trunk access

376 Planning and Installation Guide ShoreTel 14.2International Planning and Installation Carrier CodesA

APPENDIXShoreTel 14.2 Planning and Installation Guide 377B. Regulatory and SafetyInformationThis chapter provides detailed information regarding comp

378 Planning and Installation Guide ShoreTel 14.2Regulatory and Safety Information Agency ApprovalsBAgency ApprovalsTable 83: Agency ApprovalsCategor

EMC Compliance Statements (SG-8/12/24 and T1) Regulatory and Safety InformationBShoreTel 14.2 Planning and Installation Guide 379EMC Compliance Statem

38 Planning and Installation Guide ShoreTel 14.2Planning and System Design Virtual Phone and Virtual Trunk Switches2Virtual Phone and Virtual Trunk Sw

380 Planning and Installation Guide ShoreTel 14.2Regulatory and Safety Information CanadaBCanadaThis Class A digital apparatus complies with Canadian

Electrical Safety Regulatory and Safety InformationBShoreTel 14.2 Planning and Installation Guide 381 Never push objects of any kind into this produc

382 Planning and Installation Guide ShoreTel 14.2Regulatory and Safety Information Electrical SafetyB

APPENDIXShoreTel 14.2 Planning and Installation Guide 383C. Installing Communicator onCitrix and Windows ServersThis appendix describes how to instal

384 Planning and Installation Guide ShoreTel 14.2Installing Communicator on Citrix and Windows Servers OverviewCOverviewYou can install ShoreTel Commu

Citrix XenApp Restrictions Installing Communicator on Citrix and Windows ServersCShoreTel 14.2 Planning and Installation Guide 385Citrix XenApp Restri

386 Planning and Installation Guide ShoreTel 14.2Installing Communicator on Citrix and Windows ServersPreliminary Steps for Upgrading ShoreTel Communi

Using Third-Party Applications with ShoreTel Communicator on a Citrix or Terminal ServerInstalling Communicator on Citrix and CShoreTel 14.2 Planning

388 Planning and Installation Guide ShoreTel 14.2Installing Communicator on Citrix and Windows Servers Installing ShoreTel Telephony Interface (STI) o

Installing ShoreTel Telephony Interface (STI) on a Citrix or Terminal ServerInstalling Communicator on Citrix and Windows Serv-CShoreTel 14.2 Planning

Extension Monitoring Limitations Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 39Extension Monitoring LimitationsThat there

390 Planning and Installation Guide ShoreTel 14.2Installing Communicator on Citrix and Windows Servers Installing ShoreTel Telephony Interface (STI) o

APPENDIXShoreTel 14.2 Planning and Installation Guide 391D. Session Initiation ProtocolThis chapter provides information about the Session Initiation

392 Planning and Installation Guide ShoreTel 14.2Session Initiation Protocol OverviewDOverviewThe protocol, which works at the application layer, allo

DTMF Session Initiation ProtocolDShoreTel 14.2 Planning and Installation Guide 393 An individual SIP trunk must be provisioned for each call to the S

394 Planning and Installation Guide ShoreTel 14.2Session Initiation Protocol Additional Configuration ConsiderationsDAdditional Configuration Consider

APPENDIXShoreTel 14.2 Planning and Installation Guide 395E. Reverse Proxy Servers forShoreTel Communicator oniPhoneShoreTel Communicator for iPhone c

396 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone OverviewEOverview The data transmitted thro

Reverse Proxy Settings Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installation Guide 397Each user must provi

398 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Example Reverse Proxy Configuration on a Li

Example Reverse Proxy Configuration on a Linux Server Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installatio

Table of Contents4 Planning and Installation Guide ShoreTel 14.2Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 Planning and Installation Guide ShoreTel 14.2Planning and System Design ShoreTel Voice Switch Feature Capacity2Hunt GroupsHunt groups place a signi

400 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Example Reverse Proxy Configuration on a Li

Example Reverse Proxy Configuration on a Linux Server Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installatio

402 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Example Reverse Proxy Configuration on a Mi

About the Security Certificate Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installation Guide 403 Copy the H

404 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone About the Security CertificateEIdentifying

Example Script Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installation Guide 405Example ScriptThis section d

406 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Example ScriptENameVirtualHost *:5500<Vi

Example Script Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installation Guide 407 # Server Certificate C

408 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Example ScriptE # and %{SSL_C

Checklist Reverse Proxy Servers for ShoreTel Communicator on iPhoneEShoreTel 14.2 Planning and Installation Guide 409 # o ssl-accurate-shutdown:

ShoreTel Voice Switch Feature Capacity Planning and System Design2ShoreTel 14.2 Planning and Installation Guide 41You would have room to spare:HG 1 +

410 Planning and Installation Guide ShoreTel 14.2Reverse Proxy Servers for ShoreTel Communicator on iPhone Checklist E Follow the instructions given

APPENDIXShoreTel 14.2 Planning and Installation Guide 411F. ShoreTel Voice SwitchesThis appendix describes the ShoreTel voice switches. It contains t

412 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice SwitchesFShoreTel 24A Voice Switch...

Overview ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 413Overview Switch model numbers are located on the rear panel, as show

414 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel Voicemail Model Voice SwitchesF ShoreTel 30BRI (SG 30BRI) ShoreTel

ShoreTel Voicemail Model Voice Switches ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 415 SG90V – Maximum of 9 Voicemail call

416 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 1-U Full Width Voice SwitchesFShoreTel 1-U Full Width Voice Switches

ShoreTel 90 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 417Figure 79: ShoreTel 90 Front PlateSwitch Capacity

418 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90 Voice SwitchF3 flashes — Booting via FTP. Flash memory might be

ShoreTel 90 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 419Status LEDThe ShoreTel 90 has one status LED to prov

42 Planning and Installation Guide ShoreTel 14.2Planning and System Design ShoreTel Voice Switch Feature Capacity2

420 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90BRI Voice SwitchFShoreTel 90BRI Voice SwitchThe following sections

ShoreTel 90BRI Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 421Figure 80: ShoreTel 90BRI Front PlateSwitch Capa

422 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90BRI Voice SwitchF3 flashes — Booting via FTP. Flash memory might

ShoreTel 90BRI Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 423Status LEDThe ShoreTel 90BRI has one status LED t

424 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90BRI Voice SwitchFShoreTel 90BRI RJ-21X Telephone and Trunk Connect

ShoreTel 50 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 425ShoreTel 50 Voice SwitchThe following sections descr

426 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 50 Voice SwitchF Flashing:2 flashes — The switch failed its intern

ShoreTel 50 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 427When green, the switch is connected to a 100BaseT n

428 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 50 Voice SwitchFShoreTel 50 RJ-21X Telephone and Trunk ConnectorTabl

ShoreTel 30 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 429ShoreTel 30 Voice SwitchThe following sections descr

CHAPTERShoreTel 14.2 Planning and Installation Guide 433. Network Requirements andPreparationThis chapter describes the network requirements and prepa

430 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 30 Voice SwitchF Flashing:2 flashes — The switch failed its intern

ShoreTel 30 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 431 100MWhen green, the switch is connected to a 100B

432 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 30 Voice SwitchFShoreTel 30 RJ-21X Telephone and Trunk ConnectorTabl

ShoreTel 30BRI Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 433ShoreTel 30BRI Voice SwitchThe following sections

434 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 30BRI Voice SwitchF Off: The switch has no power. Flashing:2 flas

ShoreTel 30BRI Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 435 100MWhen green, the switch is connected to a 1

436 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 30BRI Voice SwitchF 1 RJ-21X male connector for mass termination of

ShoreTel 220T1 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 437ShoreTel 220T1 Voice SwitchThe following sections

438 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 220T1 Voice SwitchF3 flashes — Booting via FTP. Flash memory might

ShoreTel 220T1 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 439Status LEDThe ShoreTel 220T1 has one status LED t

44 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation3Frame Relay ...

440 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 220T1A Voice SwitchFWhen off, the switch has no power.ShoreTel 220T

ShoreTel 220T1A Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 441 Digital Circuit Resources: 24 channels maximum

442 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 220T1A Voice SwitchFNetwork LEDsThe ShoreTel 220T1A network LEDs (LA

ShoreTel 220T1A Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 443Monitor and Telco LEDsThe Monitor and Telco LEDs

444 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel-220E1 Voice SwitchFShoreTel 220T1A RJ-21X Telephone and Trunk Connec

ShoreTel-220E1 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 445Figure 86: ShoreTel-220E1 Front PlateSwitch Capa

446 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel-220E1 Voice SwitchF5 flashes — The operating system is not availabl

ShoreTel-220E1 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 447 Status LED (Yellow)When on steady, no ports ar

448 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel T1k Voice SwitchF 1 3.5 mm mono connector for audio output (overhea

ShoreTel T1k Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 449LED DescriptionsPower LEDThe ShoreTel T1k has one p

Overview Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 45OverviewThe ShoreTel system is an IP-based voice solutio

450 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel T1k Voice SwitchFWhen flashing, network activity is detected.When

ShoreTel E1k Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 451 Framing: This LED indicates network framing statu

452 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel E1k Voice SwitchFFigure 88: ShoreTel E1k Front PlateSwitch Capacity

ShoreTel E1k Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 4535 flashes — The operating system is not available.

454 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel E1k Voice SwitchF Status LED (Yellow)When on steady, no ports are

Specifications – SG Voice Model Switches ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 455 1 DB-9 female connector for mainte

456 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90V Voice SwitchF Maximum IP Phone Resources: 90 devicesAnalog Por

ShoreTel 90V Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 457The network LED descriptions are as follows: Link/

458 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90V Voice SwitchF 1 RJ-21X male connector for mass termination of t

ShoreTel 90BRIV Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 459ShoreTel 90BRIV Voice SwitchThe following sectio

46 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Bandwidth Requirements3In general, to ensure voice quality on the

460 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90BRIV Voice SwitchFLED DescriptionsPower LEDThe ShoreTel 90BRIV has

ShoreTel 90BRIV Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 461When on (not flashing), the switch is connected

462 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 90BRIV Voice SwitchFShoreTel 90BRIV ConnectorsThe ShoreTel 90BRIV vo

ShoreTel 50V Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 463ShoreTel 50V Voice SwitchThe following sections des

464 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 50V Voice SwitchFPorts 1-4, 11-12 Maximum IP Phone Resources: 50 d

ShoreTel 50V Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 465When both LAN connectors are connected into a redun

466 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 50V Voice SwitchF 1 DB-9 female connector for maintenance  2 RJ-45

Specification – SG 1U Full Width Switches ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 467Specification – SG 1U Full Width Sw

468 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 120 Voice SwitchF Maximum IP Phone Resources: 120 devicesAnalog Po

ShoreTel 120 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 469The following describes the switch port LED behavio

Latency Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 47* In network traces, G.722 often appears as “G722/8000” e

470 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 120 Voice SwitchFShoreTel 120 ConnectorsThe ShoreTel 120 voice switc

ShoreTel 24A Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 471ShoreTel 24A Voice SwitchThe following sections des

472 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 24A Voice SwitchF Maximum IP Phone Resources: NoneLED DescriptionsP

ShoreTel 24A Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 473When on steady, the port is configured as a teleph

474 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 24A Voice SwitchFShoreTel 24A ConnectorsThe ShoreTel 24A voice switc

ShoreTel 60 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 475ShoreTel 60 Voice SwitchThe following sections descr

476 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 60 Voice SwitchF Ports 1-12 Maximum IP Phone Resources: 60 devices

ShoreTel 60 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 477The following describes the switch port LED behavior

478 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 60 Voice SwitchFShoreTel 60 ConnectorsShoreTel 60 voice switch conta

ShoreTel 60 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 479ShoreTel 40 Voice SwitchThe following sections descr

48 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Packet Loss3The jitter buffer starts at the minimum size of 0 ms

480 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 60 Voice SwitchFPorts 5-8: Four ExtensionsPower Failure Transfer U

ShoreTel 60 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 481Switch Port LEDsThe ShoreTel 40 has 8 telephone/trun

482 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel 60 Voice SwitchFThis LED is not directly related to any switch’s ind

ShoreTel-T1 and ShoreTel E1 Voice Switches ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 483ShoreTel-T1 and ShoreTel E1 Voice

484 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches ShoreTel-T1 and ShoreTel E1 Voice SwitchesFThe ShoreTel E1 provides higher-de

ShoreTel-T1 and ShoreTel E1 Voice Switches ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 485Network LEDsThe network LEDs (LAN1

486 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches Specification – IPBX SwitchesFWhen red, the T1/E1 signal is out-of-frame (OO

IPBX-24 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 487LED DescriptionsPower LEDThe IPBX-24 has one green power

488 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches IPBX-24 Voice SwitchFWhen flashing with ring cadence, the telephone is ringi

IPBX-24 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 489 1 RJ-45 connector for the LAN interface 24 RJ-11 conn

Virtual LANs Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 49On the local area network, methods to prioritize voi

490 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches IPBX-T1 and IPBX-E1 Voice SwitchFIPBX-T1 and IPBX-E1 Voice SwitchThe IPBX-T1

IPBX-T1 and IPBX-E1 Voice Switch ShoreTel Voice SwitchesFShoreTel 14.2 Planning and Installation Guide 4914 flashes — The IP address is unavailable.

492 Planning and Installation Guide ShoreTel 14.2ShoreTel Voice Switches IPBX-T1 and IPBX-E1 Voice SwitchFWhen off, the switch has no power. Framing

APPENDIXShoreTel 14.2 Planning and Installation Guide 493G. GlossaryABAdministrator The office manager or IS professional responsible for installing

494 Planning and Installation Guide ShoreTel 14.2GlossaryGCCall Control The dynamic, transactional servicing of calls, usually via a graphical user in

GlossaryGShoreTel 14.2 Planning and Installation Guide 495DECLASS Custom Local Area Signalling Services, a family of telephone services offered from l

496 Planning and Installation Guide ShoreTel 14.2GlossaryGFGHIFSK Frequency Shift Key, a modulation technique used with low-speed modems; also used wi

GlossaryGShoreTel 14.2 Planning and Installation Guide 497JLMOJava The platform-independent programming language developed by Sun Microsystems for pro

498 Planning and Installation Guide ShoreTel 14.2GlossaryGPRSPBX Private Branch Exchange; a term used by telephone companies to indicate equipment tha

GlossaryGShoreTel 14.2 Planning and Installation Guide 499TWT-1 A digital transmission link with a capacity of 1.554 Mbps (1,544,000 bits per second).

Table of ContentsShoreTel 14.2 Planning and Installation Guide 5Computing Admission Control Bandwidth . . . . . . . . . . . . . . . . . . . . . . . .

50 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Distributed Call Control Signaling3Distributed Call Control Signa

500 Planning and Installation Guide ShoreTel 14.2GlossaryG

Traffic Shaping to Reduce Bottlenecks Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 51Traffic Shaping to Reduce B

52 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation WAN Technology Choices3WAN Technology ChoicesMinimum Bandwidth Re

Frame Relay Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 53Frame RelayFrame Relay is a viable option as long as

54 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation IP Address Assignment3IP Address AssignmentEach ShoreTel voice sw

Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 55Configuring DHCP for Shor

56 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Configuring DHCP for ShoreTel IP Phones3To configure DHCP Option

Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 5717 Belgium18 Mexico19 Den

58 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Configuring Automatic VLAN Assignment through DHCP3Configuring Au

Time Services Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 593. Click Add.4. Set Name to IP Phone Boot Server.5.

Table of Contents6 Planning and Installation Guide ShoreTel 14.2Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Tunneling3IP VPNs are typically viewed as falling into three majo

Performance Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 61 PPTP (Point-to-Point Tunneling Protocol): PPTP incl

62 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Firewalls3FirewallsA firewall is the foundation of network securi

Media Encryption Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 63advanced firewalls can apply logical rules that

64 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Session Initiation Protocol (SIP)3The ShoreTel Headquarters serve

Example Network Topologies Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 65 To communicate with a SIP device or

66 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Computing Admission Control Bandwidth3Figure 4: Multisite Option

WAN Bandwidth per Call (Full Duplex) without cRTP Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 67WAN Bandwidth p

68 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation WAN Bandwidth per Call (Full Duplex) with cRTP3WAN Bandwidth per

WAN Bandwidth per Call (Full Duplex) with cRTP Network Requirements and Preparation3ShoreTel 14.2 Planning and Installation Guide 69To set admission c

Table of ContentsShoreTel 14.2 Planning and Installation Guide 7Hunt Group Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Planning and Installation Guide ShoreTel 14.2Network Requirements and Preparation Setting Admission Control3Setting Admission ControlThe Admission

CHAPTERShoreTel 14.2 Planning and Installation Guide 714. Routing CallsThis chapter contains information about identifying the appropriate routing for

72 Planning and Installation Guide ShoreTel 14.2Routing Calls Overview4OverviewThe purpose of this chapter is to help with identifying the appropriate

Hunt Groups Routing Calls4ShoreTel 14.2 Planning and Installation Guide 73Hunt GroupsHunt groups allow you to route calls to a list of extensions. Hun

74 Planning and Installation Guide ShoreTel 14.2Routing Calls Direct All Calls to an Auto Attendant4Figure 5: Auto Attendant Call RoutingOrganize the

After-Hours Call Routing Routing Calls4ShoreTel 14.2 Planning and Installation Guide 75Call Routing and Collecting Caller ID InformationThe switch del

76 Planning and Installation Guide ShoreTel 14.2Routing Calls Direct All Calls to a Live Operator4 If the organization is a large one, consider using

Direct All Calls to a Live Operator Routing Calls4ShoreTel 14.2 Planning and Installation Guide 77ExampleTo route calls to a prioritized list of backu

78 Planning and Installation Guide ShoreTel 14.2Routing Calls Direct All Calls to a Live Operator4Figure 6: Operator Call Routing Calls are transfer

Direct All Calls to Extensions Routing Calls4ShoreTel 14.2 Planning and Installation Guide 79Direct All Calls to ExtensionsShoreTel recommends using D

Table of Contents8 Planning and Installation Guide ShoreTel 14.2VMware Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80 Planning and Installation Guide ShoreTel 14.2Routing Calls Blended Call Routing4Figure 7: Direct Inward Dial Call Routing Calls are routed direct

Trunk Considerations Routing Calls4ShoreTel 14.2 Planning and Installation Guide 81Trunk ConsiderationsAn auto attendant menu can be reached through a

82 Planning and Installation Guide ShoreTel 14.2Routing Calls Trunk Considerations4Figure 8: Blended Call Routing Calls are routed directly to the s

Analyze Outbound Call Routing Routing Calls4ShoreTel 14.2 Planning and Installation Guide 83Analyze Outbound Call RoutingIn general, you should have t

84 Planning and Installation Guide ShoreTel 14.2Routing Calls Analyze Outbound Call Routing4

CHAPTERShoreTel 14.2 Planning and Installation Guide 855. Trunk Planning and OrderingThis chapter provides information about trunk planning and orderi

86 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering5T1 Service ...

Recommendations Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 87RecommendationsThe following recommendations assist you in

88 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering Analog Loop-Start Trunks (North America)5Analog Loop-Start Trunks (North A

Analog Loop-Start Trunks (EMEA) Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 89Analog Loop-Start Trunks (EMEA)Analog Loop

Table of ContentsShoreTel 14.2 Planning and Installation Guide 9Upgrading Servers from Windows 2003 32-bit to Windows 2012 64-bit . . . . . . . . . .

90 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering Analog Wink-Start Trunks (Analog DID)5Digital provisioning is provided by

BRI Trunks Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 91ShoreTel Voice Switches support the following: ESF or D4 frami

92 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering E1 PRI Trunks5PRI trunks support the following: Inbound calls Outbound c

SIP Trunks Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 93The ShoreTel Voice Switches support PRI signaling using Euro-IS

94 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering Caller ID Number5Legend to Table 20 Yes — Feature is supported. No — Fea

Caller ID Name Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 95Two different Caller ID Number formats are used to deliver

96 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering Dialed Number Identification Service (DNIS)5DID numbers are ordered in blo

Tandem Trunking Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 97 To block all outbound caller ID numbers from being sent,

98 Planning and Installation Guide ShoreTel 14.2Trunk Planning and Ordering Ordering Telephone Service5Ordering Telephone ServiceOnce you have determi

T1 Service Trunk Planning and Ordering5ShoreTel 14.2 Planning and Installation Guide 99Figure 9: Telephone Service Order Form—Analog TrunksT1 Service