ShoreTel ShoreWare Specifications Page 72
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- Table of contents
- BOOKMARKS
- Call Manager Features 1
- Table of Contents 3
- Lesson 1: 5
- ShoreWare Call Manager 7
- Call Manager Views 8
- QuickDialer 10
- Active Call List 11
- Handling Calls 13
- Placing a Call on Hold: 14
- Hanging Up a Call: 15
- Transferring Calls 16
- Consultation Transfer: 17
- Intercom Transfer: 17
- Keyboard Transfer: 19
- Conference Calls 20
- Call Handling Modes 21
- Find Me Call Handling: 26
- Outlook Integration 29
- Changing the Login ID 32
- AnyPhone Feature 34
- Speed Dialing 35
- Configuring the Call Stack 36
- Lesson 2: 39
- 2-2 Lesson 2: SoftPhone 40
- 2-4 Lesson 2: SoftPhone 42
- Call Waiting: 45
- Transferring a Call: 45
- Making a Conference Call: 45
- Web Access 46
- 2-10 Lesson 2: SoftPhone 48
- Workgroup Call Manager 51
- Agent Call Manager 51
- Workgroup Queue Monitor 52
- Agent Monitor 53
- Lesson 4: 55
- Operator Call Manager 57
- 59
- Things to Remember 63
- Resource Materials 65
- Soft Phone 67
- Web Client 67
- Extension Monitor 71
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