ShoreTel IP100 manuals

Shoretel IP100 User Manual (22 pages)

Brand: Shoretel | Category: Telephones | Size: 1.22 MB |

English

Table of contents

IP 560, and BB24 Devices

1

Trademarks

2

Version Information

2

Company Information

2

Contents

3

OVERVIEW

5

HOW TO TIE A USER TO A PHONE

8

SUPPORTED FUNCTIONS

15

LEDS AND ICONS BY PHONE TYPE

16

Shoretel IP100 Specifications (270 pages)

Brand: Shoretel | Category: Telephones | Size: 4.30 MB |

English

Table of contents

Maintenance Guide

1

ShoreTel

1

Trademarks

2

Version Information

2

Company Information

2

Table of Contents

3

CHAPTER 6: IP ENDPOINTS 97

5

APPENDIX A: EVENT CODES 143

6

Introduction

9

ShoreTel Architecture

11

2.1.4.1 Personal Call Manager

12

ShoreTel Maintenance Guide 5

13

2.3.1 Call Control

15

ShoreTel Maintenance Guide 9

17

2.3.2 Configuration

18

2.3.3 TAPI

19

2.3.4 Media

20

2.4 System Reliability

21

2.5 Call Scenarios

23

ShoreTel Maintenance Guide 17

25

2.6 Reference

26

ShoreTel Maintenance Guide 19

27

ShoreTel Maintenance Guide 21

29

ShoreWare Servers

31

ShoreTel Maintenance Guide 25

33

3.1.5 Media Communications

35

3.1.6.1 Voice Mail

36

ShoreTel Maintenance Guide 29

37

3.2 Maintenance

38

3.3.1 Installer Logging

39

3.3.2 Using Quick Look

40

3.3.3 Using the Event Log

40

3.3.4 Using the System Logs

40

3.3.4.1 Graphical Application

41

ShoreTel Maintenance Guide 35

43

3.3.6 Using TapiTest

47

3.3.7 Using the cfg Utility

47

3.3.8 Using Dr. Watson

49

• Dump Symbol Table

50

• Dump All Thread Contexts

50

• Append to Existing Log File

50

3.4 Reference

51

ShoreTel Maintenance Guide 45

53

3.4.3 Registry

55

4.2 Maintenance

58

4.2.2.1 IP Address from DHCP

59

4.2.2.6 Boot Flags

63

• Speed: 19.2 kbps

64

• Data bit: 8 bits

64

• Stop bit: 1

64

• Parity: No parity

64

• Flow Control: None

64

4.2.4.1 ipbxctl Utility

65

4.3 Diagnostics

66

ShoreTel Maintenance Guide 61

69

ShoreTel Maintenance Guide 63

71

ShoreTel Maintenance Guide 65

73

Record2File2 (1, 60, “test”)

73

• Speed: 19.2 Kbs

75

IP560g 4.1 W 7.1 W 3

76

IP565g 4.2 W 6.9 W 3

76

Model Idle Maximum PoE Class

76

Voicemail Model Switches

77

ShoreTel Maintenance Guide 71

79

5.2.2 Switch Utilities

80

ShoreTel Maintenance Guide 73

81

5.2.3 Server Utilities

82

5.3 Booting and Restarting

83

5.3.3 Reboot Methods

84

5.4 Diagnostics and Repair

85

5.4.4 Using Traceroute

86

ShoreTel Maintenance Guide 79

87

5.5 Reference

88

• Option 4

89

• Ctrl-c

89

• ? or help

90

ShoreTel Maintenance Guide 83

91

5.5.3 CLI

95

Table 5-2 CLI Commands

96

ShoreTel Maintenance Guide 89

97

5.5.4 Cfg Utility

99

5.5.5 UBOOT

100

5.5.6 Burnflash

101

5.5.7 ipbxctl

101

5.5.8 regedit

102

• Voice Mail Registry Keys

103

5.5.9 ShoreWare File System

104

IP Endpoints

105

6.1.1.2 IP Phone Failover

106

6.1.1.3 Services

106

ShoreTel Maintenance Guide 99

107

6.2 Maintenance

108

6.3 Diagnostics

108

6.3.2 Onscreen Error Messages

109

Table 6-3 IPDT Functions

112

530/560/560g

115

Table 6-5 Phone models

116

6.4.2.2 Parameter definitions

117

Source Abbreviation in Table

118

DHCP ACK DHCP

118

6.4.4.2 Parameter Precedence

125

6.5.1 SoftPhone

131

6.6 Reference

132

Interface

133

• Volume –

134

• Volume +

134

6.6.3.3 Menu Options

135

ShoreTel Client Applications

139

7.2 Diagnostics

140

7.2.1.2 Login Problems

141

Client>tapitest

143

Command Description

145

7.2.7 Using the History File

146

7.2.8 Using Log Files

146

7.3 Reference

147

7.3.3 The Setup Wizard

148

Event Codes

151

A.2.2 About Severity Levels

152

A.3 Switches

153

Chapter A: Event Codes TMS

163

Table A-3 Event Codes: TMS

163

TMS Chapter A: Event Codes

164

A.5 Voice Mail

170

A.6 TDI Media

175

A.7 Event Watch

177

A.9 Port Mapper

179

A.10 Trigger Server

180

A.12 Kadota Utility

182

A.13 Call Accounting

183

A.14 Workgroup Server

184

A.15 CSIS

185

DCOM Permissions

191

B.2.1 My Computer Properties

192

B.2.4 TMSManager2 Properties

197

B.2.5 ZinManager Properties

199

ShoreGear Switches

203

C.2.2.1 Switch Capacity

210

• Analog Circuit Resources

210

• Digital Circuit Resources

210

C.2.2.2 LED Descriptions

211

• Flashing

211

C.2.3.1 Switch Capacity

213

C.2.3.2 LED Descriptions

214

C.2.4.1 Switch Capacity

216

• Status LED (Green)

218

• Status LED (Yellow)

218

• Off: No ports are assigned

218

C.2.6.1 Switch Capacity

223

C.2.6.2 LED Descriptions

224

C.2.7.2 LED Descriptions

227

C.2.9.2 LED Descriptions

233

ShoreGear

249

C.4.2.1 Switch Capacity

252

C.4.3.1 Switch Capacity

255

C.4.4.1 Switch Capacity

262

C.5.1 IPBX-24 Voice Switch

265

C.5.2.1 LED Descriptions

268

Shoretel IP100 User Manual (2 pages)

Brand: Shoretel | Category: Telephones | Size: 0.22 MB |

English

Table of contents

IP100/IP100 Multiline

1

Main Menu

2

Shoretel IP100 Specifications (388 pages)

Brand: Shoretel | Category: Telephones | Size: 7.25 MB |

English

Table of contents

3HORE4EL

1

Trademarks

2

Version Information

2

Company Information

2

Contents

3

HAPTER 4: ROUTING CALLS

4

HAPTER 6: DIALING PLAN

5

AND ORDERING

5

AND SERVICES

7

Part IV: Managing Cut-Over

10

Objectives

13

Audience

13

Organization

13

Documentation

13

Document Conventions

14

Preface – xvi ShoreTel, Inc

16

Part I: Introduction

17

Getting Started

19

Recommendations

20

Assembling the Team

20

ShoreCare ControlPoint

21

Phase 6: Cut-Over

24

System Overview

25

Distributed Call Control

26

Single System Management

28

System Reliability

28

Distributed Switch Control

29

Embedded IP Phone Display

29

IP Phone Keep Alive

29

IP Phone Failover

29

Distributed CDR

30

Integrated Applications

31

Directory Viewer

33

History Viewer

33

Call Detail Recording

33

Desktop Call Control Service

33

Unified Messaging Service

33

Optional Applications

34

Desktop Applications

35

ShoreGear-120/24

37

ShoreGear-60/12

37

ShoreGear-40/8

37

ShoreGear-T1

37

ShoreGear-E1

38

ShorePhone-AP100

38

ShorePhone-IP100

38

ShorePhone-IP110

39

ShorePhone-IP210

39

ShorePhone-IP212k

39

ShorePhone-IP230

39

System Capacity

41

System Design

45

Planning and System Design

47

Determine System Topology

48

Teleworker Sites

49

Telephone Requirements

49

WAN Connections

53

3 – 8 ShoreTel, Inc

54

Routing Calls

55

Trunk Considerations

57

After-Hours Call Routing

57

4 – 4 ShoreTel, Inc

58

Example Using Hunt Groups

61

4 – 8 ShoreTel, Inc

62

4 – 10 ShoreTel, Inc

64

Blended Call Routing

65

4 – 12 ShoreTel, Inc

66

Analyze Outbound Call Routing

67

4 – 14 ShoreTel, Inc

68

Trunk Planning and Ordering

69

Digital Loop-Start Trunks

71

Digital Wink-Start Trunks

72

T1 PRI Trunks

72

E1 PRI Trunks

73

SIP Trunks

73

Understanding Trunk Features

74

Caller ID Name

75

Direct Inward Dial (DID)

76

Outbound Caller ID

77

Tandem Trunking

77

Tie Trunks

77

Ordering Telephone Service

78

Analog Service

79

T1 Service

80

T1 PRI Service

81

Ordering Service

81

E1 PRI Service

81

5 – 14 ShoreTel, Inc

82

Dialing Plan

83

Define Digit Collection

84

Configuring External Numbers

86

6 – 8 ShoreTel, Inc

90

Define Digit Manipulation

91

On-Net Dialing

92

6 – 14 ShoreTel, Inc

96

6 – 16 ShoreTel, Inc

98

Network Call Routing

99

Define Network Call Routing

100

Account Codes

101

Trunk Availability

102

Telephone Planning

105

Application Considerations

106

Fax Machines and Modems

107

ShorePhone Telephones

108

Analog Phone Requirements

110

8 – 8 ShoreTel, Inc

112

Network Requirements and

113

Preparation

113

Overview

114

Advantages of Voice Over IP

114

Network Requirements

115

Bandwidth Requirements

115

Voice Encoding

116

Jitter for Voice Switches

119

Packet Loss

120

Bandwidth Management

120

• UDP = 5004

121

Spanning Tree Protocol

123

Echo Cancellation

123

WAN Technology Choices

124

Leased T1

125

Frame Relay

125

IP Address Assignment

126

• Format: Layer2Tagging=N

130

• Format: VlanId=X

130

Time Services

131

Virtual Private Network (VPN)

131

Tunneling

132

Encryption

132

Performance

133

Firewalls

134

Media Encryption

136

Example Network Topologies

138

Multisite Implementation

139

Multisite with VPN

140

Setting Admission Control

143

9 – 32 ShoreTel, Inc

144

Server Requirements

145

Hardware Requirements

146

Hard Disk Space Utilization

147

Software Requirements

149

Additional Considerations

150

10 – 8 ShoreTel, Inc

152

Planning Applications

153

Call Permissions

154

Voice Mail

155

Distributed Voice Mail

156

AMIS Protocol Support

156

SMDI Protocol Support

157

FindMe Call Handling

157

Call Sender

158

Planning Fax Handling

159

Using a Fax Server

160

11 – 14 ShoreTel, Inc

166

Private Numbers

168

Automated Attendant

169

Call Handling Delegation

169

Web Access

169

Hunt Groups

170

Hunt Group Applications

171

Workgroups

172

Barge In and Call Monitor

173

11 – 22 ShoreTel, Inc

174

ShoreWare Call Manager

175

SoftPhone

175

Enterprise Telephony Features

176

Paging Groups

177

Night Bell

177

Intercom

177

Call Recording

178

Make Me Conferencing

179

ShoreTel Conference Bridge

180

11 – 30 ShoreTel, Inc

182

Desktop Requirements

183

Site Requirements and

187

Switch Models

188

Voice Switch Requirements

189

Input Power

190

Power and Heat Dissipation

190

Environmental Requirements

190

Reliability and Availability

191

Connectors

192

13 – 8 ShoreTel, Inc

194

ShoreGear-120/24 Connectors

195

ShoreGear-60/12 Connectors

195

ShoreGear-40/8 Connectors

196

ShoreGear-T1 Connectors

196

ShoreGear-E1 Connectors

197

Racks and Cabling

198

Rack Overview

199

Connector Pinouts

200

Converter Patch Cable

203

RJ-45 LAN Connector

208

DB-9 Maintenance Connector

209

Legacy Integration

211

Introduction

212

Coordinated Dialing

212

Trunk Requirements

213

Coordinated Dialing Plan

213

PSTN Services

214

Multi-Site Integration

214

Single Site Integration

214

Consolidated Long Distance

215

Voice Mail Integration

215

14 – 6 ShoreTel, Inc

216

14 – 8 ShoreTel, Inc

218

14 – 10 ShoreTel, Inc

220

System Requirements

238

Connection Cable

238

Tie Trunk Configuration

239

Services Summary

239

Trunk Configuration

240

14 – 32 ShoreTel, Inc

242

Part III: Installation and

243

Configuration Process

243

IP Phone Installation

245

Setting IP Address Ranges

248

DHCP Settings

249

15 – 6 ShoreTel, Inc

250

Installing ShoreGear

251

Voice Switches

251

Backup Operator

252

Important Safety Instructions

252

Safety with Electricity

252

16 – 4 ShoreTel, Inc

254

Adding a ShoreGear-T1

257

Packaging Requirements

259

Regulatory Compliance

260

Physical Specifications

260

General Specifications

261

16 – 12 ShoreTel, Inc

262

Server Installation

263

• Unselect Index Service

264

17 – 4 ShoreTel, Inc

266

Figure 17-1 CD Browser

266

17 – 8 ShoreTel, Inc

270

Figure 17-9 Warning

271

Install

276

17 – 16 ShoreTel, Inc

278

17 – 18 ShoreTel, Inc

280

Desktop Installation

281

Notifying Users via Email

282

Installation Procedure

282

18 – 4 ShoreTel, Inc

284

ShoreWare Client Install

285

Configuring SoftPhone

289

18 – 10 ShoreTel, Inc

290

Microsoft Outlook 2000:

296

Upgrade Procedures

297

User Licensing

298

Other Considerations

299

Changing the Server Name

300

Part IV: Managing Cut-Over

301

Cut-Over

303

Cut-Over Requirements

304

Cut-Over Implementation

304

Basic Cut-Over Checklist

305

Trunking Cut-Over

305

Cut-Over of Remaining Devices

306

Cut-Over Coverage

306

Cut-Over Worksheet

307

19 – 6 ShoreTel, Inc

308

Training

309

Training Materials

310

End-User Training

310

Operator Training

310

Workgroup Training

311

System Administrator Training

311

20 – 4 ShoreTel, Inc

312

International Planning and

315

Installation

315

Call Managers

316

Desktop Operating System

316

International Trunking

317

International Telephones

317

Dialing Plan Considerations

318

ShoreGear IPBX Voice

319

Switches

319

ShoreGear IPBX Voice Switches

322

B – 4 ShoreTel, Inc

322

ShoreGear-24 Connectors

324

ShoreGear-12 Connectors

325

B – 8 ShoreTel, Inc

326

B – 12 ShoreTel, Inc

330

IP Phone Configuration

337

Navigating the Phone Menu

338

Menu Options

339

230/530/560/560g and BB24

340

C – 6 ShoreTel, Inc

342

C – 8 ShoreTel, Inc

344

Enabling Internet Access to

345

ShoreTel Web Access

345

Example 1:

346

Example 2:

347

About the httpd.conf file

347

D – 4 ShoreTel, Inc

348

ShoreWare Clients on Citrix

349

E – 4 ShoreTel, Inc

352

Citrix Application Mode

353

E – 6 ShoreTel, Inc

354

Session Initiated Protocol

355

Supported RFCs

356

General SIP Comments

356

F – 4 ShoreTel, Inc

358

Configuration

360

Configure the SIP Device

367

F – 14 ShoreTel, Inc

368

Glossary

369

Glossary – 6 ShoreTel, Inc

374

2 ShoreTel, Inc

376

4 ShoreTel, Inc

378

6 ShoreTel, Inc

380

8 ShoreTel, Inc

382

10 ShoreTel, Inc

384

12 ShoreTel, Inc

386

14 ShoreTel, Inc

388

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