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ShoreTel 8000 Installation Guide

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Abstract
Polycom's SpectraLink 8000 Series Wireless Telephones operate on converged voice and data Wi-Fi
infrastructure to reduce costs and simplify management while significantly improving employee mobility,
responsiveness and productivity
. This application note provides the details on integrating the Polycom
SpectraLink 8020 and 8030 Wireless Telephones with the ShoreTel® IP Phone system.
Table of Contents
Overview..............................................................1
Features and Benefits...........................................1
Polycom Overview and Contact ..........................2
Polycom Product Information...............................3
Architecture Overview.........................................5
Design 1 ...................................................................5
Requirements, Certification and Limitations........5
Version Support ...................................................6
Certification Testing Results Summary ................6
Table 1: Basic Test Cases ........................................6
Table 2: Extended Feature Test Cases ...................8
Configuration Overview ....................................10
ShoreTel Configuration......................................10
Polycom Configuration ......................................21
Polycom Troubleshooting..................................21
Polycom Technical Support ...............................21
Document and Software Copyrights..................22
Trademarks........................................................22
Disclaimer..........................................................22
Company Information ........................................22
Overview
This document provides a summary of how Polycom SpectraLink Wi-Fi Telephones can combine with
ShoreTel IP telephony systems to create powerful customer solutions. It starts with a brief overview of
the product, features and benefits and important contact information. It continues on to discuss
implementation specifics and troubleshooting.
Features and Benefits
ShoreTel solutions enable companies of any size to seamlessly integrate voice, video, messaging and
data in their business processes. ShoreTel’s distributed software eliminates traditional cost, complexity
and reliability issues. With this Polycom SpectraLink product integration, ShoreTel customers can now
further improve efficiency and manage costs by adding employee mobility through the use of
SpectraLink 8020 and 8030 Wi-Fi telephones on their converged voice and data Wi-Fi infrastructure.
TPP APP NOTE
TPP: 10230
Date: March, 2009
Product: ShoreTel |Polycom System version: ShoreTel 8.1
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Summary of Contents

Page 1 - Abstract

Abstract Polycom's SpectraLink 8000 Series Wireless Telephones operate on converged voice and data Wi-Fi infrastructure to reduce costs and simpl

Page 2 - Polycom Overview and Contact

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 10 - Configuration Ove

Page 3 - Polycom Product Information

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 11 - The “Call Control

Page 4

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 12 - • SIP session re

Page 5 - Architecture Overview

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 13 - Figure 5 – Edit

Page 6 - Version Support

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 14 - Figure 6 – Shor

Page 7

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 15 - This selection b

Page 8

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 16 - only be shown if

Page 9 - ID Name Description Notes

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 17 - This action bring

Page 10 - ShoreTel Configuration

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 18 - Figure 11 – Indi

Page 11

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 19 - Figure 12 – SIP

Page 12

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 2 - Polycom Overview a

Page 13

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 20 - Figure 13 – Edit

Page 14

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 21 - Polycom Configura

Page 15

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 22 - For Knowledge Bas

Page 16

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 3 - Polycom Product In

Page 17

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 4 - Product Informatio

Page 18

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 5 - Architecture Overv

Page 19

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 6 - See Notes 1, 2, 3,

Page 20

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 7 - ID Name Descript

Page 21 - Polycom Technical Support

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 8 - Table 2: Extended

Page 22 - Disclaimer

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 9 - ID Name Descript

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