ShoreTel ShoreWare Specifications

Using the Call Manager Features (Student Guide)

1-6 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide QuickDialer Automatic Look up with the

Lesson 1: ShoreWare Call Manager Features 1-7 Using the Shor

1-8 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.7 – Directory

Lesson 1: ShoreWare Call Manager Features 1-9 Using the Shor

1-10 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.9 – Answer Incoming Ca

Lesson 1: ShoreWare Call Manager Features 1-11 Using the Sho

1-12 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.11 – Hang up Transferring

Lesson 1: ShoreWare Call Manager Features 1-13 Using the Sho

1-14 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Transferring to Auto Attendant: You c

Lesson 1: ShoreWare Call Manager Features 1-15 Using the Sho

Document and Software Copyrights Copyright © 1998-2005 by ShoreTel Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United S

1-16 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure

Lesson 1: ShoreWare Call Manager Features 1-17 Using the Sho

1-18 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Call Manager comes with predefined activ

Lesson 1: ShoreWare Call Manager Features 1-19 Using the Sho

1-20 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide • Greeting - designates the greeting th

Lesson 1: ShoreWare Call Manager Features 1-21 Using the Sho

1-22 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.22 – Voice Mail Notification

Lesson 1: ShoreWare Call Manager Features 1-23 Using the Sho

1-24 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Voice Mail Preferences: Select the V

Lesson 1: ShoreWare Call Manager Features 1-25 Using the Sho

Using the ShoreTel Call Manager Features – Student Guide

1-26 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide available without delay when Call Manage

Lesson 1: ShoreWare Call Manager Features 1-27 Using the Sho

1-28 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Changing the Login ID You can change t

Lesson 1: ShoreWare Call Manager Features 1-29 Using the Sho

1-30 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.29 – Call Pickup Dialog Box

Lesson 1: ShoreWare Call Manager Features 1-31 Using the Sho

1-32 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Figure 1.30 – Con

Lesson 1: ShoreWare Call Manager Features 1-33 Using the Sho

1-34 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide

Lesson 2: SoftPhone 2-1 Using the ShoreTel Call Manager Featu

II Using the ShoreTel Call Manager Features – Student Guide Placing a Call on Hold: 2-7 Transferring a Ca

2-2 Lesson 2: SoftPhone Using the ShoreTel Call Manager Features – Student Guide

Lesson 2: SoftPhone 2-3 Using the ShoreTel Call Manager Featu

2-4 Lesson 2: SoftPhone Using the ShoreTel Call Manager Features – Student Guide Figure 2.3 – Soft Phone ShoreTel Control Panel While t

Lesson 2: SoftPhone 2-5 Using the ShoreTel Call Manager Featu

2-6 Lesson 2: SoftPhone Using the ShoreTel Call Manager Features – Student Guide To start Soft Phone: Right-click the ShoreTel icon, a shortcut

Lesson 2: SoftPhone 2-7 Using the ShoreTel Call Manager Featu

2-8 Lesson 2: SoftPhone Using the ShoreTel Call Manager Features – Student Guide After the conference call is in progress, drop the last person

Lesson 2: SoftPhone 2-9 Using the ShoreTel Call Manager Featu

2-10 Lesson 2: SoftPhone Using the ShoreTel Call Manager Features – Student Guide • Find Me destinations • Other settings like your PCM and Vo

Lesson 3: Workgroup Call Manager 3-1 Using the ShoreTel Call

Lesson 1: ShoreWare Call Manager Features 1-1 Using the Shor

3-2 Lesson 3: Workgroup Call Manager Using the ShoreTel Call Manager Features – Student Guide

Lesson 3: Workgroup Call Manager 3-3 Using the ShoreTel Call

3-4 Lesson 3: Workgroup Call Manager Using the ShoreTel Call Manager Features – Student Guide Workgroup Queue Monitor The Workgroup Queue Monit

Lesson 3: Workgroup Call Manager 3-5 Using the ShoreTel Call

3-6 Lesson 3: Workgroup Call Manager Using the ShoreTel Call Manager Features – Student Guide

Lesson 4: Operator Call Manager 4-1 Using the ShoreTel Call M

4-2 Lesson 4: Operator Call Manager Using the ShoreTel Call Manager Features – Student Guide

Lesson 4: Operator Call Manager 4-3 Using the ShoreTel Call M

4-4 Lesson 4: Operator Call Manager Using the ShoreTel Call Manager Features – Student Guide Operators and Executive Assistants can select u

Lesson 4: Operator Call Manager 4-5 Using the ShoreTel Call M

1-2 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide

4-6 Lesson 4: Operator Call Manager Using the ShoreTel Call Manager Features – Student Guide

Appendix – Things to Remember & Lab Exercises A-1 Using t

A-2 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide

Appendix – Things to Remember & Lab Exercises A-3 Using t

A-4 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide • Agents can be alerted when th

Appendix – Things to Remember & Lab Exercises A-5 Using t

A-6 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide Configure ShoreTel System / Call

Appendix – Things to Remember & Lab Exercises A-7 Using t

A-8 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide

Appendix – Things to Remember & Lab Exercises A-9 Using t

Lesson 1: ShoreWare Call Manager Features 1-3 Using the Shor

A-10 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide

Appendix – Things to Remember & Lab Exercises A-11 Using

A-12 Appendix – Things to Remember & Lab Exercises Using the ShoreTel Call Manager Features – Student Guide

1-4 Lesson 1: ShoreWare Call Manger Features Using the ShoreTel Call Manager Features – Student Guide Call Manager Views Call Manager can be vi

Lesson 1: ShoreWare Call Manager Features 1-5 Using the Shor