ShoreTel IP100 Specifications

Maintenance GuideShoreTel® 8.1

For More Information Chapter 1: Introduction 2

Reference Chapter 5: Voicemail Model Switches 925.5.5 UBOOT5.5.5.1 UBOOT CommandsTable 5-4 a list of UBOOT environment variables.lserv List informatio

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 935.5.5.2 UBOOT FlagsThe following is a list of actions triggered by flag valu

Reference Chapter 5: Voicemail Model Switches 945.5.8 regedit5.5.8.1 regedit Commandskey <keyname>[\<keyname>]... - make subkey <keynam

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 95— auto_onhook_for_hold— busy_all_huntgroups— disable_oae_over_sip— display_h

Reference Chapter 5: Voicemail Model Switches 965.5.9 ShoreWare File System5.5.9.1 Server FilesThe following list identifies the directories where the

ShoreTel Maintenance Guide 97CHAPTER6IP Endpoints6.1 OverviewThe ShoreTel system manages calls and applications for three types of IP endpoints: IP ph

Overview Chapter 6: IP Endpoints 986.1.1.2 IP Phone FailoverIP phones can be optionally configured to send a heartbeat to their ShoreGear switch every

Chapter 6: IP Endpoints OverviewShoreTel Maintenance Guide 99Configuration Switch(es)In a DHCP environment, when an IP phone is booted, it receives th

Maintenance Chapter 6: IP Endpoints 1006.1.2 Boot ProcessShoreTel IP phones are preconfigured by ShoreTel to work in conjunction with your ShoreTel sy

Chapter 6: IP Endpoints DiagnosticsShoreTel Maintenance Guide 1016.3.2 Onscreen Error MessagesAny time a user action results in an error being returne

ShoreTel Maintenance Guide 3CHAPTER2ShoreTel Architecture2.1 OverviewThe ShoreTel system is a highly distributed, highly reliable voice communication

Diagnostics Chapter 6: IP Endpoints 1026.3.4 IP100 Phone TroubleshootingIf an IP100 phone becomes unresponsive or behaves in an undesired fashion, use

Chapter 6: IP Endpoints DiagnosticsShoreTel Maintenance Guide 103Step e Ty p e ext_iphone_status and press ENTER. Wait for 5 seconds and capture the

Diagnostics Chapter 6: IP Endpoints 104Step 1 Telnet into the switch.Step 2 Type the following command.ipdt_debug_level = -1Step 3 Logging output appe

Chapter 6: IP Endpoints DiagnosticsShoreTel Maintenance Guide 1056.3.6 Manually Configuring the PhonesIf you are not using a DHCP server to provide th

Diagnostics Chapter 6: IP Endpoints 106To manually configure an operational IP110/115/212k/230/530/560/560g from the keypad:Step 1 With the phone on h

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 1076.3.8 Resetting the IP110/115/212k/2

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 108While booting, IP phones look in FTP root for a unique configu

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 109HeadsetLevels (applies to phones usi

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 110HeadsetLevels: 6144,183,258,365,516,728,1029,1631,2303,3254,45

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 111Configuration File CFGManual Entry U

ShoreTel Distributed IP Voice Architecture Chapter 2: ShoreTel Architecture 42.1.4 ShoreWare Client ApplicationsThe client applications, including Per

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 112DscpAudio Up to 2 ASCII charactersDifferentiated services cod

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 113GreyLevels Up to 3 ASCII CharactersG

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 114Layer2Tagging 1 ASCII character802.1Q tagging enable on Port 1

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 115RtpBase Up to 5 ASCII charactersThis

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 116SubNetMask Dotted Decimal ASCIINetwork Mask for the telephone.

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 1176.4.4 DHCP Site Specific OptionsPara

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 118Access Sequence Mnemonic Procedure DescriptionMute 4636# INFO

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 1193. Setup Command4. DefaultsIn other

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 120After the phonectl command, the user is prompted to enter a pa

Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560gShoreTel Maintenance Guide 121setServerIPThe setServerIP command s

Chapter 2: ShoreTel Architecture ShoreTel Distributed IP Voice ArchitectureShoreTel Maintenance Guide 52.2.1 Distributed Applications PlatformThe Shor

Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints 122showConnInfoThe showConnInfo command shows information about c

Chapter 6: IP Endpoints ShoreTel Conference BridgesShoreTel Maintenance Guide 1236.5 ShoreTel Conference BridgesThe ShoreTel system interfaces with th

Reference Chapter 6: IP Endpoints 124If the Office Anywhere option is enabled, PCM waits for several seconds for a corresponding IP phone port to appe

Chapter 6: IP Endpoints ReferenceShoreTel Maintenance Guide 1256.6.2 Manually Configuring the ShorePhone-IP100The IP phones require configuration file

Reference Chapter 6: IP Endpoints 126• Volume –• Volume +Hold down these keys until the display shows that the IP phone is rebooting.During the boot p

Chapter 6: IP Endpoints ReferenceShoreTel Maintenance Guide 1276.6.3.3 Menu OptionsThe IP phone menu interface consists of the main setup menu and two

Reference Chapter 6: IP Endpoints 128tcpIpApp.sntp.daylightSavings.start.date="8" tcpIpApp.sntp.daylightSavings.start.time="2" tcp

Chapter 6: IP Endpoints ReferenceShoreTel Maintenance Guide 129Option Name Value DescriptionServer Type FTP, Trivial FTP When set to FTP, the IP phone

Reference Chapter 6: IP Endpoints 130

ShoreTel Maintenance Guide 131CHAPTER7ShoreTel Client Applications7.1 OverviewThis chapter provides technical background information about the ShoreTe

ShoreTel Distributed IP Voice Architecture Chapter 2: ShoreTel Architecture 6ShoreGear switches build an internal routing database from the peer-to-pe

Diagnostics Chapter 7: ShoreTel Client Applications 1327.1.2.2 Starting Call Manager ApplicationsAll Call Manager applications are hosted from the pro

Chapter 7: ShoreTel Client Applications DiagnosticsShoreTel Maintenance Guide 133This initial data store provides Call Manager with enough information

Diagnostics Chapter 7: ShoreTel Client Applications 134Exit all ShoreTel applications. (Make sure CSISCMgr.exe exits. If it fails to quit, log out of

Chapter 7: ShoreTel Client Applications DiagnosticsShoreTel Maintenance Guide 135STCHost.exeSTMapiRd.exeCSISCMgr.exe7.2.2 Troubleshooting Telephony Pr

Diagnostics Chapter 7: ShoreTel Client Applications 136If no line device appears with the user statistics, TAPI is not working properly. Either the Ca

Chapter 7: ShoreTel Client Applications DiagnosticsShoreTel Maintenance Guide 137Step 3 Use the trunk debugger to identify what the CO sent to the swi

Diagnostics Chapter 7: ShoreTel Client Applications 1387.2.7 Using the History FileCall Manager stores all history data in the text file History.txt,

Chapter 7: ShoreTel Client Applications ReferenceShoreTel Maintenance Guide 1397.2.8.3 Collecting LogsTo collect logs to send to ShoreTel Customer Sup

Reference Chapter 7: ShoreTel Client Applications 1407.3.2.1 Examples of StartCli Command LinesExample 1: Runs Personal Call Manager in TAPI-only mode

Chapter 7: ShoreTel Client Applications ReferenceShoreTel Maintenance Guide 141The Setup Wizard appears the first time Personal Call Manager runs on a

Chapter 2: ShoreTel Architecture ShoreTel System CommunicationsShoreTel Maintenance Guide 7Integrated management enables a change to propagate dynamic

Reference Chapter 7: ShoreTel Client Applications 142

ShoreTel Maintenance Guide 143APPENDIXAEvent CodesThis appendix provides a comprehensive table of ShoreTel event codes. Organized by error type and so

Using the Event Code Tables Chapter A: Event Codes 144A.2.2 About Severity LevelsEach event is assigned one of three levels of severity. The table bel

Chapter A: Event Codes SwitchesShoreTel Maintenance Guide 145A.3 SwitchesIDSeverityLevel Message Cause Action100 Error Switch <ShoreGear Switch Ho

Switches Chapter A: Event Codes 146111 Information Switch <ShoreGear Switch Host Name>: Trunk on port <port number> is back in service.The

Chapter A: Event Codes SwitchesShoreTel Maintenance Guide 147127 Error Switch <ShoreGear Switch Host Name>: Failed to forward call on <CHM Ty

Switches Chapter A: Event Codes 148146 Information Switch <ShoreGear Switch Host Name>: Echo train grade A port <port number>.The echo sup

Chapter A: Event Codes SwitchesShoreTel Maintenance Guide 149159 Error Switch <ShoreGear Switch Host Name>: DHCP IP address mismatch: <IP Add

Switches Chapter A: Event Codes 150170 Warning Switch <ShoreGear Switch Host Name>: Operating temperature: above normal.The internal operating t

Chapter A: Event Codes SwitchesShoreTel Maintenance Guide 151179 Error 1.5V too high: value = d.dV1.5V too low: value = d.dVBoard failure Return for r

ShoreTel System Communications Chapter 2: ShoreTel Architecture 8Call control between ShoreTel switches is based on the emerging Session Initiation Pr

Switches Chapter A: Event Codes 1521306 Warning Switch <ShoreGear Switch Host Name>: Call could not be completed due to insufficient network ban

Chapter A: Event Codes SwitchesShoreTel Maintenance Guide 1531317 Information Switch <ShoreGear Switch Host Name>: ShoreTel Software Telephony S

Switches Chapter A: Event Codes 1541338 Information Switch <ShoreGear Switch Host Name>: Using PSTN failover to reach extension <extension>

Chapter A: Event Codes TMSShoreTel Maintenance Guide 155A.4 TMSIDSeverityLevel Message Cause Action200 Error TMS Assertion Failure: <parameters>

TMS Chapter A: Event Codes 156211 Warning Switch <ShoreGear Switch Host Name> booted via FTP. Possible switch firmware corruption. A failure exp

Chapter A: Event Codes TMSShoreTel Maintenance Guide 157223 Warning Detected an unexpected configuration change. This may indicate that TMS was not no

TMS Chapter A: Event Codes 158238 Warning TAPI connection with login <user ID> from <IP address> denied access to extension <Extension

Chapter A: Event Codes TMSShoreTel Maintenance Guide 159248 Information Failed to write to the log file <log file name> (Error Code = <error

TMS Chapter A: Event Codes 160255 Warning The configuration database does not list this server as a configured ShoreWare server. The Telephony Managem

Chapter A: Event Codes TMSShoreTel Maintenance Guide 161259 Information The ShoreWare Telephony Management Service is reinitializing because new confi

Chapter 2: ShoreTel Architecture ShoreTel System CommunicationsShoreTel Maintenance Guide 9User AgentsUser agent objects represent call endpoints—an e

Voice Mail Chapter A: Event Codes 162A.5 Voice MailIDSeverityLevel Message Cause Action401 Information Voice Mail Port Manager starting.Version: <

Chapter A: Event Codes Voice MailShoreTel Maintenance Guide 163418 Error An error occurred during the delivery of an AMIS message from %2 to %3 for AM

Voice Mail Chapter A: Event Codes 1641005 Information Voice Mail disk usage is greater than 90 percent.The hard drive on which the message storage dir

Chapter A: Event Codes Voice MailShoreTel Maintenance Guide 1651015 Error All Voice Mail Message Server threads in use.The mail server no longer has a

Voice Mail Chapter A: Event Codes 1661111 Information Removed <file name> millisecond message. Messages from callers must be at least <config

Chapter A: Event Codes TDI MediaShoreTel Maintenance Guide 167A.6 TDI MediaIDSeverityLevel Message Cause Action2100 Information ShoreWare Media Drive

TDI Media Chapter A: Event Codes 1682107 Error ShoreWare Media Driver is unable to bind all media channels within the configured UDP port range. Eithe

Chapter A: Event Codes Event WatchShoreTel Maintenance Guide 169A.7 Event WatchIDSeverityLevel Message Cause Action1200 Information The Event Watch s

Configuration Administration Chapter A: Event Codes 170A.8 Configuration AdministrationIDSeverityLevel Message Cause Action900 Information User <u

Chapter A: Event Codes Port MapperShoreTel Maintenance Guide 171A.9 Port MapperIDSeverityLevel Message Cause Action700 Information <ShoreTel-PortM

ShoreTel System Communications Chapter 2: ShoreTel Architecture 10Figure 2-3 shows a hypothetical system with the call control protocols illustrated i

Trigger Server Chapter A: Event Codes 172A.10 Trigger ServerIDSeverityLevel Message Cause Action800 Information <Service name> service starting

Chapter A: Event Codes Distributed Routing Service (DRS)ShoreTel Maintenance Guide 173A.11 Distributed Routing Service (DRS)IDSeverityLevel Message Ca

Kadota Utility Chapter A: Event Codes 174A.12 Kadota UtilityIDSeverityLevel Message Cause Action1400 Information <ShoreTel-KadotaUtil> service

Chapter A: Event Codes Call AccountingShoreTel Maintenance Guide 175A.13 Call AccountingIDSeverityLevel Message Cause Action2000 Warning TmsCdr recor

Workgroup Server Chapter A: Event Codes 176A.14 Workgroup ServerIDSeverityLevel Message Cause Action1600 Information WorkgroupServer Started. The wor

Chapter A: Event Codes CSISShoreTel Maintenance Guide 177A.15 CSISIDSeverityLevel Message Cause Action1898 Information CSIS Web Services starting. No

IP Phone Console Server (IPCS) Chapter A: Event Codes 178A.16 IP Phone Console Server (IPCS)IDSeverityLevel Message Cause Action2700 Information Shor

Chapter A: Event Codes IP Phone Display Server (IPDS)ShoreTel Maintenance Guide 179A.17 IP Phone Display Server (IPDS) IDSeverityLevel Message Cause

IP Phone Display Server (IPDS) Chapter A: Event Codes 1802809 Information The phone display was reinitialized because of an administrative request: Po

Chapter A: Event Codes IP Phone Display Server (IPDS)ShoreTel Maintenance Guide 1812816 Error The IP Phone display service is unable to connect to the

Chapter 2: ShoreTel Architecture ShoreTel System CommunicationsShoreTel Maintenance Guide 112.3.3 TAPIAll ShoreTel applications, including Workgroups,

IP Phone Display Server (IPDS) Chapter A: Event Codes 182

ShoreTel Maintenance Guide 183APPENDIXBDCOM PermissionsB.1 IntroductionShoreTel systems have one HQ server and multiple remote servers. Applications r

Editing DCOM Permissions Chapter B: DCOM Permissions 184B.2.1 My Computer PropertiesOpen the My Computer Properties panel by selecting MMC -> Compo

Chapter B: DCOM Permissions Editing DCOM PermissionsShoreTel Maintenance Guide 185• INTERACTIVE: Local Launch – allow; Remote Launch – allowLocal Acti

Editing DCOM Permissions Chapter B: DCOM Permissions 186• ANONYMOUS LOGON: Local Launch – no selection; Remote Launch – no selection; Local Activation

Chapter B: DCOM Permissions Editing DCOM PermissionsShoreTel Maintenance Guide 187• SYSTEM GROUP: Full Control – allow; Read – allow• CREATOR OWNER: F

Editing DCOM Permissions Chapter B: DCOM Permissions 188Select the following permissions, as shown in Figure B-10.• Administrators: Local Launch – all

Chapter B: DCOM Permissions Editing DCOM PermissionsShoreTel Maintenance Guide 189Select the following permissions, as shown in Figure B-11. • Adminis

Editing DCOM Permissions Chapter B: DCOM Permissions 190Step 3 Open the Security panel (Figure B-13).Step a Click Edit in the Launch and Activation Pe

Chapter B: DCOM Permissions Editing DCOM PermissionsShoreTel Maintenance Guide 191Select the following permissions, as shown in Figure B-15.• Administ

Document and Software CopyrightsCopyright © 1998–2008 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United Stat

ShoreTel System Communications Chapter 2: ShoreTel Architecture 12DTAS makes the distributed TMS architecture transparent to applications and reduces

Editing DCOM Permissions Chapter B: DCOM Permissions 192Step 3 Open the Security panel (Figure B-17).Step a Click Edit in the Launch and Activation Pe

Chapter B: DCOM Permissions Editing DCOM PermissionsShoreTel Maintenance Guide 193Figure B-19 ZinManager Properties panels – Identity

Editing DCOM Permissions Chapter B: DCOM Permissions 194

ShoreTel Maintenance Guide 195CHAPTERCShoreGear SwitchesThis appendix describes the ShoreGear voice switches. Switch model numbers are located on the

Switch Models Chapter C: ShoreGear Switches 196• ShoreGear 90BRI (SG 90BRI)• ShoreGear 220T1 (SG 220T1)• ShoreGear 220T1A (SG 220T1A)• ShoreGear T1k (

Chapter C: ShoreGear Switches Switch ModelsShoreTel Maintenance Guide 197Compact Flash MemoryVoicemail Model switches store voicemail and Auto Attenda

Switch Models Chapter C: ShoreGear Switches 198• ShoreGear 24 (IPBX 24) Voice Switch (2 RU)• ShoreGear T1 (IPBX T1) Voice Switch (1.5 RU)• ShoreGear E

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 199C.2 Specifications – SG 1-U Half-Width Switches

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 200— 2 flashes—The switch failed its internal self-test. This indicates a ha

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 201• Status LED (Green)— When on steady, no ports

Chapter 2: ShoreTel Architecture System ReliabilityShoreTel Maintenance Guide 13A voice mail message is normal RTP traffic, unless it is a recorded vo

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 202C.2.2 ShoreGear 90BRI Voice SwitchThe following sections describe ShoreGe

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 203C.2.2.2 LED DescriptionsPower LEDThe ShoreGear

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 204This LED is not directly related to any switch’s individual network activ

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 205C.2.3 ShoreGear 50 Voice SwitchThe following se

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 206• Maximum IP Phone Resources: 50 devices— Analog Port Reallocation: 30— B

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 207the switch receives a response that provides a

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 208• 1 RJ-21X male connector for mass termination of the telephone/trunk por

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 209— Ports 1-2: Two Loop Start Trunks— Ports 11-12

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 210/tsk/vxworks. If you are using a DHCP server that supports options 66 and

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 211C.2.4.3 ShoreGear 30 ConnectorsThe ShoreGear 30

System Reliability Chapter 2: ShoreTel Architecture 14Distributed TMS enables applications to handle calls on the switches at remote sites during a lo

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 212C.2.5 ShoreGear 30BRI Voice SwitchThe following sections describe ShoreGe

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 213— 4 flashes—The IP address is unavailable. DHCP

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 214— When on steady, no ports are handling active calls and at least one por

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 215C.2.6 ShoreGear 220T1 Voice SwitchThe following

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 216C.2.6.2 LED DescriptionsPower LEDThe ShoreGear 220T1 has one power LED, w

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 217This LED is not directly related to any switch’

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 218• 1 3.5 mm mono connector for audio input (music on hold)• 1 3.5 mm mono

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 219C.2.7.2 LED DescriptionsPower LEDThe ShoreGear

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 220This LED is not directly related to any switch’s individual network activ

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 221• 1 3.5 mm mono connector for audio input (musi

Chapter 2: ShoreTel Architecture Call ScenariosShoreTel Maintenance Guide 15• directory• options• speed dial (due to its reliance on the database)• ab

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 222C.2.8.1 Switch Capacity• Digital Circuit Resources: 30 channels maximum—

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 223set option 66 to the ShoreWare server’s IP addr

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 224Monitor and Telco LEDsThe Monitor and Telco LEDs indicate line coding, ne

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 225C.2.9.2 LED DescriptionsPower LEDThe ShoreGear

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 226flashing. If the problem persists, check the BOOTP/DHCP server and networ

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 227— When red, a loss of signal (LOS) has occurred

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 228• Maximum IP Phone Resources: NoneC.2.10.2 LED DescriptionsPower LEDThe S

Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width SwitchesShoreTel Maintenance Guide 229This LED is not directly related to any switch’

Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 230• 1 3.5 mm mono connector for audio input (music on hold)• 1 3.5 mm mono

Chapter C: ShoreGear Switches Specifications – SG Voice Model SwitchesShoreTel Maintenance Guide 231C.3 Specifications – SG Voice Model SwitchesC.3.1

Call Scenarios Chapter 2: ShoreTel Architecture 162.5.1 On-hook Call from Personal Call ManagerFigure 2-7 shows the communication protocols and compon

Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches 232— 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Quic

Chapter C: ShoreGear Switches Specifications – SG Voice Model SwitchesShoreTel Maintenance Guide 233• Status LED (Yellow)— When on steady, no ports ar

Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches 234C.3.2 ShoreGear 90BRIV Voice SwitchThe following sections describe ShoreGear

Chapter C: ShoreGear Switches Specifications – SG Voice Model SwitchesShoreTel Maintenance Guide 235• On: The switch is operating normally.• Off: The

Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches 236Status LEDThe ShoreGear 90BRIV has one status LED to provide general informa

Chapter C: ShoreGear Switches Specifications – SG Voice Model SwitchesShoreTel Maintenance Guide 237C.3.3 ShoreGear 50V Voice SwitchThe following sect

Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches 238C.3.3.1 Switch Capacity• Analog Circuit Resources— Ports 1-4: Four Loop Star

Chapter C: ShoreGear Switches Specifications – SG Voice Model SwitchesShoreTel Maintenance Guide 239Network LEDsThe ShoreGear 50V network LEDs (LAN1 a

Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches 240Port TypeRing TipPin # Cable Color Pin # Cable Color1 Trunk 1 Blue/White 26

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 241C.4 Specification – SG 1U Full Width SwitchesC.4.

Chapter 2: ShoreTel Architecture Call ScenariosShoreTel Maintenance Guide 172.5.2 Quick Dial Call from Personal Call ManagerFigure 2-8 shows how a cal

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 242— 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Qui

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 243Network LEDsThe network LEDs (LAN1 and LAN2) indi

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 244C.4.2 ShoreGear 24A Voice SwitchThe following sections describe ShoreGear 2

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 245— Ports 1-24• Maximum IP Phone Resources: NoneC.4

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 246— When flashing with ring cadence, the telephone is ringing.— When flashing

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 247C.4.3 ShoreGear 60 Voice SwitchThe following sect

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 248— Ports 1-12• Maximum IP Phone Resources: 60 devices— Analog Port Reallocat

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 249the new IP address. If the switch receives a resp

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 250C.4.3.3 ShoreGear 60 ConnectorsShoreGear 60 voice switch contains the follo

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 251C.4.3.4 ShoreGear 40 Voice SwitchThe following se

Reference Chapter 2: ShoreTel Architecture 182.5.3 Inbound Call from a TrunkFigure 2-9 shows how an inbound call on a trunk is connected to its destin

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 252— 4 flashes—The IP address is unavailable. DHCP and BOOTP did not respond t

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 253When both LAN connectors are connected into a red

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 254C.4.4 ShoreGear-T1 and ShoreGear E1 Voice SwitchesThe following sections d

Chapter C: ShoreGear Switches Specification – SG 1U Full Width SwitchesShoreTel Maintenance Guide 255• Make Me Conference Resources: None• Maximum IP

Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches 256— When off, the switch is connected to a 10BaseT network.Monitor and Telco

Chapter C: ShoreGear Switches Specification – IPBX SwitchesShoreTel Maintenance Guide 257C.5 Specification – IPBX SwitchesC.5.1 IPBX-24 Voice SwitchTh

Specification – IPBX Switches Chapter C: ShoreGear Switches 258— 5 flashes—The operating system is not available. The switch is booting from FTP but c

Chapter C: ShoreGear Switches Specification – IPBX SwitchesShoreTel Maintenance Guide 259— When flashing, network activity is detected.— When on (not

Specification – IPBX Switches Chapter C: ShoreGear Switches 260C.5.2 IPBX-T1 and IPBX-E1 Voice SwitchThe IPBX-T1 (Figure C-15) provides higher-density

Chapter C: ShoreGear Switches Specification – IPBX SwitchesShoreTel Maintenance Guide 261— 6 flashes—Using a previously stored IP address. A BOOTP/DHC

Chapter 2: ShoreTel Architecture ReferenceShoreTel Maintenance Guide 19Each ShoreWare server uses a SoftSwitch to participate in the system’s distribu

Specification – IPBX Switches Chapter C: ShoreGear Switches 262C.5.2.2 IPBX-T1 and IPBX-E1 ConnectorsThe IPBX-T1 and IPBX-E1 voice switches contain th

Reference Chapter 2: ShoreTel Architecture 202.6.1.2 ShoreGear Voice Switch to ShoreGear Voice Switch ConnectionsShoreGear voice switches provide the

Chapter 2: ShoreTel Architecture ReferenceShoreTel Maintenance Guide 21Telnet is used to establish a terminal session with IP phones. DHCP is used to

ShoreTel Maintenance Guide iTable of ContentsTABLE OF CONTENTS ICHAPTER 1: INTRODUCTION 11.1 Conventions . . . . . . . . . . . . . . . . . . . . . .

Reference Chapter 2: ShoreTel Architecture 222.6.1.5 ShoreWare Server to ShoreWare Director ClientShoreWare Director uses an Internet Explorer browser

ShoreTel Maintenance Guide 23CHAPTER3ShoreWare Servers3.1 OverviewThe ShoreTel voice over IP telephony solution is a suite of software modules, applic

Overview Chapter 3: ShoreWare Servers 24Call control is provided by Headquarters and remote servers even if full network connectivity is unavailable.

Chapter 3: ShoreWare Servers OverviewShoreTel Maintenance Guide 25WARNING If the anonymous access user gets modified or its password is changed, the T

Overview Chapter 3: ShoreWare Servers 26For proper operation of the ShoreTel services, the hosting enterprise must have an email server configured to

Chapter 3: ShoreWare Servers OverviewShoreTel Maintenance Guide 27The Telephony Management Service (TMS) uses NCC to communicate with the ShoreGear sw

Overview Chapter 3: ShoreWare Servers 28server proxy is used to transcode between G.729/ADPCM and G.711. Since the media server proxy is a switch reso

Chapter 3: ShoreWare Servers OverviewShoreTel Maintenance Guide 29The voice mail application consists of the following services: Port Manager and Mail

Maintenance Chapter 3: ShoreWare Servers 303.1.6.4 SoftSwitchSoftSwitch is used to host virtual users who are not assigned a physical telephone port o

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 313.2.2.2 Voice Mail and Auto-Attendant System Files

Table of Contents ii3.2.1 Server Software Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 32C:\Documents and Settings\username\Local Settings\TempDetails• After Install

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 33Either of two utilities can be used to automate th

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 34Log Selection Method panelThe Log Selection Method panel, shown in Figure 3-

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 35Destination Directory SelectionThe destination dir

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 36FTP Upload panelAfter archiving the files, the program presents an option to

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 373.3.4.2 Command Line ApplicationThe Command Line v

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 38-IPCS Retrieve IPCS Logs-DRS Retrieve DRS Logs-CSIS Retrieve CSIS Logs-ACC R

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 39The tool is divided into two sections (see Figure

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 40Step 2 Enter cfg and press Enter. When you see the prompt /*Local*//->, c

Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting InformationShoreTel Maintenance Guide 413.3.8 Using Dr. WatsonDr. Watson is an application

Table of ContentsShoreTel Maintenance Guide iii5.5.6 Burnflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers 42Enabling Dr. WatsonStep 1 Open the Control Panel and then double-click Syste

Chapter 3: ShoreWare Servers ReferenceShoreTel Maintenance Guide 43To collect Dr. Watson dumps:• Dumps for a logged in user appear under:C:\Documents

Reference Chapter 3: ShoreWare Servers 44Service Name Service ID Process DescriptionDist. ServerShoreWare Call AccountingShoreTel-CDRTMSCDR.exe Record

Chapter 3: ShoreWare Servers ReferenceShoreTel Maintenance Guide 45The server installs files with default access permissions. (System administrators m

Reference Chapter 3: ShoreWare Servers 46ShoreWare applications. While you can use Microsoft Access to view and troubleshoot consistency problems, do

Chapter 3: ShoreWare Servers ReferenceShoreTel Maintenance Guide 473.4.3 RegistryThe ShoreTel software utilizes the Windows registry to store various

Reference Chapter 3: ShoreWare Servers 48

ShoreTel Maintenance Guide 49CHAPTER4ShoreGear Switches4.1 OverviewShoreTel ShoreGear voice switches provide physical connectivity for the PSTN and an

Maintenance Chapter 4: ShoreGear Switches 50controlling the phones and trunks), but they can enhance the user experience. For example, Personal Call M

Chapter 4: ShoreGear Switches MaintenanceShoreTel Maintenance Guide 514.2.2 ShoreGear Switch Boot OptionsWhen a ShoreGear voice switch boots, it requi

Table of Contents ivAPPENDIX A: EVENT CODES 143A.1 Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance Chapter 4: ShoreGear Switches 52Step 2 Use a terminal emulation program such as Tera Term Pro freeware to open a connection to the switch.

Chapter 4: ShoreGear Switches MaintenanceShoreTel Maintenance Guide 534.2.2.3 Accessing ShoreGear CLI on the SoftSwitchTo run ShoreGear CLI diagnostic

Maintenance Chapter 4: ShoreGear Switches 54If these messages were not deleted from the switch, the routing table could get cluttered with old, useles

Chapter 4: ShoreGear Switches MaintenanceShoreTel Maintenance Guide 55Check the model number on the back of the switch. If model is an IPBX, use the I

Maintenance Chapter 4: ShoreGear Switches 560x42040 aggregates the flags “0x40 + 0x2000 + 0x40000” and instructs the switch to use DHCP to get boot pa

Chapter 4: ShoreGear Switches MaintenanceShoreTel Maintenance Guide 574.2.4 ShoreGear Switch UtilitiesThere are two tools available for diagnosing and

Diagnostics Chapter 4: ShoreGear Switches 58Pressing the reset button on the switch resets the password to the default value of ShoreTel. The password

Chapter 4: ShoreGear Switches DiagnosticsShoreTel Maintenance Guide 59Step 4 Exit the remote console shell by typing:<cntrl>+dStep 5 Exit the re

Diagnostics Chapter 4: ShoreGear Switches 60cliStart Opens the ShoreTel command line interpreter (from a Telnet session) from serial ports only.You mu

Chapter 4: ShoreGear Switches DiagnosticsShoreTel Maintenance Guide 61fax_debug_level Used to display fax-related events and processings such as tone

Table of ContentsShoreTel Maintenance Guide vC.3.2 ShoreGear 90BRIV Voice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostics Chapter 4: ShoreGear Switches 62ipdt_restrictTraceExts Set ipdt_debug_filter to 1. Then, use ipdt_restrictTraceExts to turn on logging on

Chapter 4: ShoreGear Switches DiagnosticsShoreTel Maintenance Guide 63ping "<IP Address>" Include double quotes (“) around the IP addr

Diagnostics Chapter 4: ShoreGear Switches 644.3.2.2 Creating an Ethernet Trace File Using a ShoreGear SwitchYou can capture the output of VxWorks “eth

Chapter 4: ShoreGear Switches DiagnosticsShoreTel Maintenance Guide 654.3.2.3 Recording Audio from a Physical ShoreGear Switch PortYou can capture aud

Diagnostics Chapter 4: ShoreGear Switches 66Figure 4-1 Output from Traceroute CommandParameter Description“target IP address” This parameter specifies

Chapter 4: ShoreGear Switches DiagnosticsShoreTel Maintenance Guide 67Sample syntax:traceroute "target IP address", "[-CeIS] [-m <ma

Diagnostics Chapter 4: ShoreGear Switches 68For example, when 24 IP560 phones are plugged into a switch, the maximum power requirement could reach 153

ShoreTel Maintenance Guide 69CHAPTER5Voicemail Model Switches5.1 IntroductionVoicemail Model Switches are ShoreGear switches that provide voicemail se

Utilities Chapter 5: Voicemail Model Switches 70• During a switch boot, UBOOT is accessed by typing a key immediate after the autoboot.To access Shore

Chapter 5: Voicemail Model Switches UtilitiesShoreTel Maintenance Guide 715.2.1.3 Accessing Utilities from an MS Windows ServerHeadquarters and distri

Table of Contents vi

Utilities Chapter 5: Voicemail Model Switches 725.2.2 Switch UtilitiesA set of command line interface (CLI) commands supports various operations. The

Chapter 5: Voicemail Model Switches UtilitiesShoreTel Maintenance Guide 735.2.2.3 CLIThe CLI interface accesses diagnostic tools, manipulates debug se

Utilities Chapter 5: Voicemail Model Switches 745.2.2.5 regeditRegedit, a ShoreTel utility that modifies Registry-type data structures in the switch,

Chapter 5: Voicemail Model Switches Booting and RestartingShoreTel Maintenance Guide 755.3 Booting and Restarting5.3.1 DescriptionRebooting and restar

Booting and Restarting Chapter 5: Voicemail Model Switches 76Step 6 After completing changes to the configuration, type Exit to close the CLI.Step 7 R

Chapter 5: Voicemail Model Switches Diagnostics and RepairShoreTel Maintenance Guide 775.4 Diagnostics and Repair5.4.1 Using Switch Trunk Debug ToolsT

Diagnostics and Repair Chapter 5: Voicemail Model Switches 78Step 6 When you are finished capturing data, the file can be processed using an Ethernet

Chapter 5: Voicemail Model Switches Diagnostics and RepairShoreTel Maintenance Guide 79Traceroute displays information about the number of hops, host

Reference Chapter 5: Voicemail Model Switches 80To format the compact flash:Step 1 Open SVCCLIStep 2 Enter formatcf on the command line.5.5 Reference5

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 81One very significant configuration decision is whether to enable DHCP or sta

ShoreTel Maintenance Guide 1CHAPTER1IntroductionThe ShoreTel 8 Maintenance Guide provides a valuable resource for troubleshooting and solving problems

Reference Chapter 5: Voicemail Model Switches 825.5.2 SVCCLI Command DescriptionsThe following is a list of SVCCLI commands. Refer to Section 5.2.2.2

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 83mail server is stopped. Also, the restore operation can by started from the

Reference Chapter 5: Voicemail Model Switches 84not completely turned off. To enable any disabled groups, use the enablegroup command.This command is

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 85• getsvcstatus - Get service status: The getsvcstatus command displays detai

Reference Chapter 5: Voicemail Model Switches 86• q (or Crtl-c) - Quit SVCCLI: Entering the letter q or doing a Ctrl-c terminates the SVCCLI and retur

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 875.5.3 CLITable 5-2 lists the CLI commands. Refer to Section 5.2.2.3 for a de

Reference Chapter 5: Voicemail Model Switches 88eval_adm_var Displays information about switch's own bandwidth usage.eval_bwm_var Displays infor

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 89ipdt_dumpExtensions Dumps information for all extensions controlled by the s

Reference Chapter 5: Voicemail Model Switches 90msps 8 Displays media stream statistics. Use only when directed by ShoreTel.msps 16 Displays media str

Chapter 5: Voicemail Model Switches ReferenceShoreTel Maintenance Guide 915.5.4 Cfg UtilityTable 5-3 summarizes commands available through the cfg uti