ShoreTel 930D User's Guide

ShoreTel IP Phone 930DHandset User GuideMay 2013

10 Handset User Guide ShoreTel IP Phone 930DGetting Started Installing and Charging the Battery1Installing and Charging the Battery1. Remove the batte

Getting Started Installing and Charging the Battery1ShoreTel IP Phone 930D Handset User Guide 115. Connect the AC adapter to the jack on the charging

12 Handset User Guide ShoreTel IP Phone 930DGetting Started Attaching the Belt Clip (Optional)17. Place the handset in the charging stand with the dis

Getting Started Logging In (If needed)1ShoreTel IP Phone 930D Handset User Guide 13Logging In (If needed)If you are using your phone for the first tim

14 Handset User Guide ShoreTel IP Phone 930DGetting Started Overview of the IP930D1Overview of the IP930DThe illustration below provides an overview o

Getting Started Handset Side Views1ShoreTel IP Phone 930D Handset User Guide 15Handset Side Views

16 Handset User Guide ShoreTel IP Phone 930DGetting Started Your Phone’s Display1Your Phone’s DisplayThe display screen on your phone shows your name

Getting Started Turning on the Backlight after Inactivity1ShoreTel IP Phone 930D Handset User Guide 17Turning on the Backlight after InactivityThe dis

18 Handset User Guide ShoreTel IP Phone 930DGetting Started Using the 4-way Controller12. Push the down direction of the 4-way controller to scroll to

Getting Started Setting the Language Preference for the Handset1ShoreTel IP Phone 930D Handset User Guide 192. Push the right direction of the 4-way c

Legal Notices2 Handset User Guide ShoreTel IP Phone 930DDocument and Software CopyrightsCopyright © 1998-2013 by ShoreTel Inc., Sunnyvale, California,

20 Handset User Guide ShoreTel IP Phone 930DGetting Started Setting Keypad Sounds1Setting Keypad SoundsYou can set your handset to play a beep or a cl

Getting Started Setting up a Charging Alert1ShoreTel IP Phone 930D Handset User Guide 21Setting up a Charging AlertIf you would like to be alerted by

22 Handset User Guide ShoreTel IP Phone 930DGetting Started Guide to Call Status Icons1Guide to Call Status IconsYour IP930D handset offers icons to i

Getting Started Guide to Call Status Icons1ShoreTel IP Phone 930D Handset User Guide 23

24 Handset User Guide ShoreTel IP Phone 930DGetting Started Additional Status Icons1Additional Status IconsThese status icons appear in the blue bar a

Getting Started LED Indicator States1ShoreTel IP Phone 930D Handset User Guide 25LED Indicator StatesOn the top left-hand side of the handset is an LE

26 Handset User Guide ShoreTel IP Phone 930DGetting Started LED Indicator States1

CHAPTERShoreTel IP Phone 930D Handset User Guide 272. Managing CallsThis chapter describes how to manage calls with your ShoreTel IP930D and contains

28 Handset User Guide ShoreTel IP Phone 930DManaging Calls Placing Calls2Using the SpeakerphoneTo place an internal call, press the Speakerphone butto

Managing Calls Answering Calls2ShoreTel IP Phone 930D Handset User Guide 29Display Overview with an Outbound CallThe figure below shows the informatio

ShoreTel IP Phone 930D Handset User Guide 3Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Handset User Guide ShoreTel IP Phone 930DManaging Calls Answering Calls2Display Overview with an Incoming CallIf the information is available, the

Managing Calls Answering Calls2ShoreTel IP Phone 930D Handset User Guide 31Answer using the SpeakerphoneTo answer a call, press the Speakerphone butto

32 Handset User Guide ShoreTel IP Phone 930DManaging Calls Answering Additional Calls2Diverting a CallYou can send an incoming call to another extensi

Managing Calls Making a Conference Call2ShoreTel IP Phone 930D Handset User Guide 33Making a Conference CallTo conference a party into a connected cal

34 Handset User Guide ShoreTel IP Phone 930DManaging Calls Placing a Call On or Off Hold2Placing a Call On or Off HoldTo place a call on hold, press t

Managing Calls Using Audio Controls2ShoreTel IP Phone 930D Handset User Guide 35Using Audio ControlsAudio controls include ring tone, handset, headset

36 Handset User Guide ShoreTel IP Phone 930DManaging Calls Changing Automatic Off Hook Preference2Changing Automatic Off Hook PreferenceShoreTel users

Managing Calls Using the Directory to Find Numbers and Place Calls2ShoreTel IP Phone 930D Handset User Guide 37Using the Directory to Find Numbers and

38 Handset User Guide ShoreTel IP Phone 930DManaging Calls Managing Calls with Advanced or Optional Features2Managing Calls with Advanced or Optional

Managing Calls Programmable Custom Buttons2ShoreTel IP Phone 930D Handset User Guide 39Extension MonitoringA monitored extension is a custom key (set

Table of Contents4 Handset User Guide ShoreTel IP Phone 930DPlacing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 Handset User Guide ShoreTel IP Phone 930DManaging Calls Programmable Custom Buttons2You can pick up the call while it is ringing by first highlight

Managing Calls ShoreTel Communicator Software2ShoreTel IP Phone 930D Handset User Guide 41Overhead PagingIf you have permission (set by your system ad

42 Handset User Guide ShoreTel IP Phone 930DManaging Calls Web Access2Web AccessShoreTel Communicator for Web Access is a browser-based interface by w

CHAPTERShoreTel IP Phone 930D Handset User Guide 433. Using VoicemailThis chapter describes how to use the voicemail system with your ShoreTel IP930D

44 Handset User Guide ShoreTel IP Phone 930DUsing Voicemail Logging In3Logging InYou can log into voicemail from your phone, from another extension, o

Using Voicemail Sending Messages from Voice Mail3ShoreTel IP Phone 930D Handset User Guide 45 To forward the message, press 4. When prompted, record

46 Handset User Guide ShoreTel IP Phone 930DUsing Voicemail Listening to Saved Messages3After you are satisfied with your recording, you will be promp

Using Voicemail Accessing Mailbox Options3ShoreTel IP Phone 930D Handset User Guide 47 To choose a call handling mode, press 2, then choose one of t

48 Handset User Guide ShoreTel IP Phone 930DUsing Voicemail Logging Off3 To remove deleted messages, press 8, then press 1 to confirm or # to cancel.

Using Voicemail Leaving a Message3ShoreTel IP Phone 930D Handset User Guide 49Leaving a MessageWhen your call is sent to voice mail, leave a message w

Table of ContentsShoreTel IP Phone 930D Handset User Guide 5Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Handset User Guide ShoreTel IP Phone 930DUsing Voicemail Leaving a Message3

CHAPTERShoreTel IP Phone 930D Handset User Guide 514. TroubleshootingThis chapter contains these main topics: Problems and Solutions on page 51 View

52 Handset User Guide ShoreTel IP Phone 930DTroubleshooting Viewing Phone Information4Problem: Handset Displays “Deregistered.”Solution: Your handset

Troubleshooting Viewing Phone Information4ShoreTel IP Phone 930D Handset User Guide 53The following information is displayed and can be scrolled throu

54 Handset User Guide ShoreTel IP Phone 930DTroubleshooting Status Information4Status InformationAdditional status information is available by followi

Troubleshooting Quick Reference of IP930D Shortcuts4ShoreTel IP Phone 930D Handset User Guide 55Quick Reference of IP930D ShortcutsTask Enter this cod

56 Handset User Guide ShoreTel IP Phone 930DTroubleshooting Quick Reference of IP930D Shortcuts4

CHAPTERShoreTel IP Phone 930D Handset User Guide 575. Important InformationThis chapter contains these topics:  Battery and AC Adapter on page 57 Ra

58 Handset User Guide ShoreTel IP Phone 930DImportant Information Rechargeable Battery Information5 If you hear a beep during a call, check the displ

Important Information Radio Frequency (RF) Exposure Information5ShoreTel IP Phone 930D Handset User Guide 59 The IP930D handset is designed for body-

Table of Contents6 Handset User Guide ShoreTel IP Phone 930D

Technical Publications Handset User Guide 7Before You StartThis preface contains the following topics: About This Book on page 7 Related Documents o

8 Handset User Guide Technical PublicationsBefore You Start ConventionsConventionsThe following typographical marking conventions are used in this doc

CHAPTERShoreTel IP Phone 930D Handset User Guide 91. Getting StartedThis chapter contains these main topics: Getting Started with Your New Phone on p