ShoreTel IP 560 User's Guide download pdf (Page 14)

Using the Headset

To answer a call, press the Headset button . The LED in the button lights

green.

To end a call, press the Headset button again.

Sending a Call to Voice Mail

When an incoming call arrives, a To VM soft key becomes available, as shown

in the figure on the previous page. Press the To VM soft key to send the caller

directly to your voice mailbox.

Diverting a Call

You can send an incoming call to another extension or to an outside number

without answering it.

Step 1 Press .

Step 2 Enter the number, or press the extension's custom key.

Step 3 Press the Transf soft key to complete the transfer to an

extension.

Answering Additional Calls

With the appropriate permissions, you can receive up to 16 incoming calls at

once. (The maximum number is set by your system administrator.) If you

receive an incoming call while you are on the phone, you can press the

blinking call appearance button to answer the incoming call, and the current

call will automatically be put on hold.

Alternately, if the phone is out of call appearance buttons, you can interact

with multiple calls using Personal Call Manager.

If you receive an incoming call while you are on another call, you will hear a

beep on the call. To answer the incoming call and put the current call on hold,

press the Hold button . To return to the previous call, press the call

appearance key.

Transfe r

Hold

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ShoreTel IP 560 User's Guide Page 14