ShoreTel IP 560 User's Guide download pdf (Page 44)

TROUBLESHOOTING

Problem: The voice mail system is notifying your callers that your mailbox has

exceeded its limit and is unable to accept new messages.

Solution: The voice mail system includes recently deleted messages still

residing in the mailbox in the total count.

If your mailbox is full, first purge

any backlog of deleted messages:

Step 1 At the Main Menu prompt, press .

Step 2 Press to remove deleted messages.

Step 3 Press to confirm deletion.

Problem: Your display reads "No Service."

Solution: Your phone is temporarily inoperable. Contact your system

administrator.

Problem: No one can hear you when you talk on the speakerphone.

Solution: Check for objects (e.g. coffee cups, books, etc.) blocking the

microphone. Also, you should check your volume settings.

Problem: Your display is blank.

Solution: You have no power. Ensure the network cable is connected to the

LAN port on the phone and the appropriate network data port in your office

space. Additionally, check to see if you have a local AC power adapter plugged

in for your phone or if power is being supplied by a PoE switch on your

corporate network. Contact your system administrator if this does not correct

the issue.

Problem: You have no dial tone when you go off hook, but otherwise your

phone is working normally.

Solution: You have activated "Handsfree Mode," which is a feature used by

someone with an analog phone using a headset. See “Enabling or Disabling

Handsfree Mode” on page 32 for information on how to turn this feature off.

3. The system will prompt you that your mailbox is full the next time you

log into voice mail.

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ShoreTel IP 560 User's Guide Page 44