ShoreTel 212k manuals

Shoretel 212k Installation Guide (12 pages)

Brand: Shoretel | Category: IP phones | Size: 0.43 MB |

English

French

Table of contents

ShoreTel 212k IP Phone

1

Trademarks

2

Version Information

2

Company Information

2

Package Contents

3

1 Attach phone to base

4

(no AC adapter required)

5

3 Connect handset

7

Important Safety Instructions

8

Features and Functions

9

Shoretel 212k Specifications (216 pages)

Brand: Shoretel | Category: IP phones | Size: 8.06 MB |

English

Table of contents

RELEASE 11USER GUIDES

1

ShoreTel 11

1

Trademarks

2

Version Information

2

Company Contact Information

2

Table of Contents

3

Introduction

11

1.3 System Requirements

13

1.3.2 Hardware Requirements

14

1.3.3 Video Requirements

14

Getting Started

15

2.2.2 64-bit Platform Support

16

ShoreTel 11 17

17

2.3.4.1 Initial Configuration

18

2.4 Usage Preferences

19

• Press Ctrl+O

20

3.1.1 Window Types

21

3.1.1.2 Satellite Window

22

3.1.1.3 Alerts

22

3.1.2 Window Components

23

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25

ShoreTel 11 27

27

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29

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31

3.2 Viewing Modes

32

3.2.4 System Tray

33

3.3 Viewers

34

3.4 Toolbar Customization

35

• Image and Text

36

• Image Only

36

• Tex t On l y

36

Voice Calls

37

4.2.2 SoftPhone

38

4.2.3 Extension Assignment

38

4.3.1 Handsfree Mode

39

4.3.2 Call Stack Size

40

4.4 Making a Call

41

• Press Ctrl+Alt+D

42

4.5 Managing Incoming Calls

43

• Press Ctrl+Alt+L

44

4.5.3 Rerouting Inbound Calls

45

4.5.4 Automated Call Handling

46

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47

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49

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51

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53

Handling Setup panel

54

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55

4.5.6 Find Me

57

4.5.6.1 Activating Find Me

58

4.5.6.2 Configuring Find Me

58

4.6 During an Active Call

59

4.6.1 Adjusting the Volume

60

4.6.2 Handling Multiple Calls

60

4.6.3 Call Transfer

60

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61

Figure 4-16 Transfer panel

61

4.6.3.3 Guided Transfer

62

4.6.4 Call Interruptions

63

• Press Ctrl+K

65

4.6.5 Call Recording

66

4.6.6 Sending Tones

67

4.7 Specialty Calls

68

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69

Figure 4-23 Conference panel

69

4.7.2 Converged Conferencing

71

4.7.3 Video Calls

72

4.7.4 Intercom

73

4.8 Call Intervention

74

4.8.1 Barge In

75

4.8.2 Silent Monitor

75

4.8.3 Whisper Page

75

4.9 History Viewer

77

4.9.2.1 Deleting a Record

79

4.9.2.2 Clearing the History

79

4.10 Call Routing Slips

80

4.11 Call Notes

80

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81

Instant Messaging

83

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85

Presence

87

6.2.2 IM Presence

88

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89

6.3 Displaying Presence

90

6.3.2 Presence Change Alerts

91

6.4 IM Presence Privacy

92

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93

Figure 6-4 Notification popup

93

6.4.4 Access Request Settings

94

SoftPhone

95

7.3 Configuring SoftPhone

96

Managing Address Entries

97

Figure 8-1 Directory Viewer

98

8.2.2 Managing the Directory

99

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101

8.3 Contact Viewer

103

8.3.2.1 Viewer Modes

104

8.3.2.2 Viewer Components

105

8.3.3 Managing Contacts

106

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107

8.3.4 Contact List Operations

109

8.4.1 Implementation

110

8.4.1.2 Placing the File

111

8.4.1.3 Viewing the Contacts

111

8.4.2 File Properties

112

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113

Source=source text

113

Version=vers ionname

113

8.4.2.2 XML Files

115

8.5 Speed Dial

117

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119

Managing Voice Mail

121

9.2.2 Voice Messages

122

9.3 Voice Mail Viewer

123

Figure 9-2 Voice Mail Viewer

124

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125

9.4 Managing Voice Messages

127

9.4.4 Calling the Sender

129

9.5 Voice Mail Notification

131

9.5.3 Notification Escalation

132

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133

9.6 Distribution Lists

134

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135

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137

9.7 Configuring Voice Mail

139

Shared Call Appearance

141

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143

10.1.1.3 Assistant Users

144

10.1.1.4 Hotline

144

10.1.1.5 Programmable Buttons

144

10.1.3.1 Inbound Calls

145

10.1.3.2 Outbound Calls

146

Silent Coach

147

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149

11.3.1 ShoreTel Communicator

150

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151

11.3.2 IP Phone

152

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153

Workgroups and Operators

155

12.3 Workgroup Status

156

12.4 Viewer Descriptions

157

12.4.1.1 Viewer Components

158

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159

12.4.2 Agent Monitor

160

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161

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163

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165

12.5 Viewer Enhancements

167

Contact Center

169

13.2 Requirements

170

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171

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173

Figure 13-6 Queue monitor

173

Communicator

174

Outlook Integration

177

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179

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181

A.1 Introduction

183

A.2 Panel Descriptions

183

A.2.2 QuickDialer

184

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185

A.2.3 Call Handling Mode

186

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187

A.2.5 Extension Assignment

189

A.2.6 Find Me

190

A.2.7 Voice Mail

191

A.2.8 Escalation

193

A.2.9 Outlook

195

A.2.10 Workgroups

197

A.2.11 Telephony

198

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199

A.2.13 Instant Messaging

201

A.2.13.2 Presence panel

203

A.2.13.3 Privacy panel

204

A.2.14 Conferencing

205

Call Notes

206

A.2.15 SoftPhone

207

A.2.16 Video

208

A.2.17 Sounds

209

A.2.18 Languages

210

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211

ShoreTel 9.2 213

213

ShoreWare Call Manager Manual

214

ShoreTel 9.2 215

215

Shoretel 212k User's Guide (48 pages)

Brand: Shoretel | Category: IP phones | Size: 0.38 MB |

English

Table of contents

Trademarks

2

Version Information

2

Company Information

2

Contents

3

GETTING STARTED

5

Your Phone's Display

6

Guide to Status Icons

7

LED Color and Blink

10

LOGGING IN

11

Placing Calls

12

Answering Calls

13

Sending a Call to Voice Mail

14

Diverting a Call

14

Answering Additional Calls

15

Transferring a Call

15

Making a Conference Call

15

Using the Intercom

16

Placing a Call On or Off Hold

16

AUDIO CONTROLS

18

VOICE MAIL

19

Appears in parentheses

25

Asterisk

26

Changing Ring Tone

28

Changing the Agent State

31

DIRECTORY

33

Programmable Custom Buttons

34

Bridged Call Appearances

37

Silent Monitor / Barge In

38

Extension Monitoring

38

Whisper Page

39

Picking Up the Night Bell

39

Overhead Paging

40

Using Group Paging

40

Parking and Unparking Calls

40

CALL MANAGER SOFTWARE

42

WEB ACCESS

43

TROUBLESHOOTING

44

Viewing Phone Information

45

Rebooting Your Phone

46

Adjust Display Contrast

46

Office Anywhere Features

47

Shoretel 212k User Manual (22 pages)

Brand: Shoretel | Category: IP phones | Size: 1.22 MB |

English

Table of contents

IP 560, and BB24 Devices

1

Trademarks

2

Version Information

2

Company Information

2

Contents

3

OVERVIEW

5

HOW TO TIE A USER TO A PHONE

8

SUPPORTED FUNCTIONS

15

LEDS AND ICONS BY PHONE TYPE

16

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