ShoreTel 480g manuals

Shoretel 480g Specifications (337 pages)

Brand: Shoretel | Category: IP phones | Size: 4.89 MB |

English

Table of contents

Maintenance Guide

1

ShoreTel 14

1

Table of Contents

3

Conventions Used

9

For More Information

10

ShoreTel Architecture

11

ShoreTel System Components

14

ShoreTel Servers

15

IP Endpoints

15

ShoreTel Client Applications

15

Distributed Call Control

16

Distributed Routing Service

17

Single System Management

18

Call Control

19

Headquarters Site

20

Regional Site

20

Small Office / Home office

20

Teleworkers

20

User Agents

21

Location Service

21

Admission Control Service

21

Configuration

22

TAPI and ShoreTAPI

23

Small Office / Home Office

24

IP Phone to IP Phone

25

IP Phone to Analog Phone

25

Analog Phone to Analog Phone

25

Analog Phone to Voicemail

25

System Reliability

27

Distributed Database

28

Call Scenarios

29

Inbound Call from a Trunk

31

ShoreTel Server

32

Configuration Communications

35

Services

36

FTP Services

37

SMTP Services

37

IP Phone Services

37

Applications

38

Call Control Communications

38

= ShoreTAPI

39

= Network Call Control (NCC)

39

= Remote Procedure Call

39

Media Communications

40

Voice Mail

41

Distributed Voice Mail

41

Workgroups

41

Server Maintenance

42

Installer Logging

43

Using the Event Log

44

Using the System Logs

44

Examples

47

Using the Trunk Test Tool

48

Using the cfg Utility

48

 1 – DID

49

 2 – DNIS

49

 3 – Trunk

49

Using Dr. Watson

50

 Dump Symbol Table

51

 Dump All Thread Contexts

51

 Append to Existing Log File

51

ShoreTel Server Services

53

 DATABASE – Shorewarecdr

57

 USER – st_cdrreport

57

 Servers

58

Registry

59

ShoreTel Voice Switches

61

Firmware

63

IP Address from DHCP

65

TelnetEnabled

67

Messages

68

Boot Flags

71

Ipbxctl Utility

73

Command Line Interface

75

Voicemail-Enabled Switches

90

Utilities

91

Switch Utilities

94

Server Utilities

96

Reboot Methods

98

Switch Diagnostics and Repair

99

Switch Trunk Debug Tools

100

Creating a Tcpdump File

100

Stcli Commands

101

SVCCLI Commands

102

CLI Commands

107

Cfg Utility Commands

114

UBOOT Commands and Flags

116

Burnflash Commands

117

ShoreTel Server File System

119

Configuring and Maintaining

121

400-Series IP Phones

121

Overview

123

IP Phone Communications

124

Updating IP Phone Firmware

125

Boot Process

127

Parameter Precedence

128

 IPv4 address

132

 Subnet mask

132

 Gateway

132

Specific Options

134

Configuration Files

135

Configuration Parameters

137

 wired

145

 wireless

145

Resetting a Phone

153

Uploading a Phone’s Log

153

Resetting an IP Phone

160

Other IP Endpoints

161

IP Phones

163

Date and Time

164

Diagnostics

166

Phone Display Is Incorrect

168

Enabling IPDT Debugging

168

Manual Phone Configuration

170

Displaying IP Phone Settings

172

Boot Configuration Operation

172

IP Phone Configuration

172

Configuring Audio Levels

174

560g Phones

175

Parameter Definitions

176

Displaying Gain Levels

177

Other Customizable Parameters

177

DHCP Site Specific Options

179

Local Keypad Procedures

188

PhoneCTL Command Line Tool

191

SetLogLevel

192

SetServerIP

193

SetOutputDev

194

ShowLogLevel

194

ShowConnInfo

194

ShowStats

195

ShowTime

195

SoftPhone

196

Dial Tone Behavior

196

Hold (Multi-line IP Phones)

197

ShoreTel Service Appliances

198

Using the Service Appliance

199

Manual Backup

200

Manual Restore

202

Log Files and Processes

203

Log Files

205

Service Appliance Utilities

205

Accessing Utilities from SSH

206

Diagnostics and Repair

207

Login Problems

212

Troubleshooting Login Issues

212

 ShoreTel.exe

213

 PCMMapiRd.exe

213

 CSISCMgr.exe

213

CAS Log Files

214

Client Login Issues

214

Phone Issues

215

CAS-Client Time Difference

215

TAPI Issues

215

Voice Mail Issues

215

Play Message Issues

215

Confirming TAPI Operations

217

Isolating a Caller ID Problem

218

SHAdrTst.exe

219

Using the History File

219

Using Log Files

220

Setup Wizard

221

V-1 Compatibility

221

Existing Communicator Issues

222

APPENDIX

223

Event Codes

223

Event Types

224

Using the Event Code Tables

225

Switches

226

Event Codes Switches

227

Voice Mail Port Manager

253

Media Driver

260

Event Watch

261

System Management Interface

262

Port Mapper

262

Trigger Server

263

Kadota Utility

265

Call Accounting

265

Workgroup Server

266

Event Codes CSIS

267

Overview of Alerts

275

Bandwidth Alerts

276

Connection Alerts

277

Server Alerts

277

Switch Alerts

278

Table 73: Switch Alerts

279

Severity

279

Trunk Group Alerts

280

Voice Quality Alerts

281

DCOM Permissions

283

Editing DCOM Permissions

284

TriggerServer Properties

285

Kadota Utilities properties

286

TMSManager2 properties

287

ZinManager Properties

287

Switch Port Pinouts

289

Switch Model Numbers

291

Switch Models

291

ShoreTel IPBX Voice Switches

292

ShoreTel 90 Voice Switch

292

ShoreTel 90BRI Voice Switch

294

ShoreTel 50 Voice Switch

296

ShoreTel 30 Voice Switch

298

ShoreTel 30 Connectors

299

ShoreTel 30BRI Voice Switch

300

ShoreTel 30BRI Connectors

301

ShoreTel 220T1 Voice Switch

302

Switch Capacity

303

ShoreTel 220T1 Connectors

303

ShoreTel 220T1A Voice Switch

304

 1 RJ-45 T1 telco port

305

ShoreTel-220E1 Voice Switch

306

ShoreTel T1k Voice Switch

307

ShoreTel E1k Voice Switch

308

ShoreTel 90V Voice Switch

309

ShoreTel 90BRIV Voice Switch

311

 4 RJ-45 T1 telco port

312

ShoreTel 50V Voice Switch

313

ShoreTel 120 Voice Switch

315

ShoreTel 24A Voice Switch

317

ShoreTel 60 Voice Switch

318

ShoreGear

319

ShoreTel 40 Voice Switch

320

Port Usage

324

Port Usage Tables

325

Port Usage Part 2

331

(SIP endpoints, for

337

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