ShoreTel 480 User's Guide download pdf (Page 42)

40 User Guide ShoreTel IP Phone 480/480g

Customizing Your Phone Enabling Handsfree Mode to Suppress Dial Tone for Off-Hook Headsets

Enabling Handsfree Mode to Suppress Dial Tone for

Off-Hook Headsets

If you frequently use a headset, you might want to enable the Handsfree Mode so that you do not hear

the dial tone when you go off hook with your wired or wireless headset.

1. Press the Options soft key.

2. Enter your voicemail password, and press the OK soft key.

The Options menu opens.

3. Press the navigation key to scroll to the Handsfree mode option.

4. To enable handsfree mode, use one of the following methods:

 Press the Toggle soft key to toggle the ringer value between Off to On.

 Press the selector button on the navigation key pad to toggle between On and Off.

 On the navigation key pad, press the key to select On or the key to select Off.

5. Press the Exit soft key.

Modifying the Workgroup Agent State

If you have at least a Workgroup Agent Access License and you are a member of a workgroup, you

can configure whether your workgroup agent is logged in or logged out by using your phone. If you are

a workgroup supervisor or an operator, you can also specify Wrap Up mode from your phone.

1. Press the Options soft key.

2. Enter your voicemail password, and press the OK soft key.

The Options menu opens.

3. Press the navigation key to scroll to the Agent state menu, which indicates your current agent

state with a check mark.

4. Press the Edit soft key.

5. Press the navigation key to highlight the workgroup agent state that you want to change to, as

follows:

 To log in, highlight Login and press the OK soft key.

Note

Even with Handsfree Mode enabled, if you have unheard voicemail messages you hear a short stutter

tone.

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ShoreTel 480 User's Guide Page 42