ShoreTel IP 100 Specifications download pdf (Page 11)

Chapter 1: Service Appliance 100 Overview SA-100 Planning, Installation and Administration Guide

ShoreTel 12.1 11

1.4 Integrated Services

The SA-100 allows the ShoreTel system to provide conferencing to ShoreTel users. The SA-

100 supports the following types of conferencing:

• Audio-only conferences

• Web-only conferences

• Web and audio conferences

• Instant messaging

This section provides a brief description about the types of conferences the SA-100

supports.

1.4.1 Audio-only Conferences

Each SA-100 provides 50 ports for audio conferences. Up to 15 of those ports can be used

for high definition (HD) audio. Ports are not reserved but allocated on a first-come-first-

serve basis. When all of the audio ports on an SA-100 are in use, calls that initiate new

conferences are routed to an available SA-100. New calls to join an existing conference are

routed to an auto attendant and informed that there are no available ports. When all of the

ports available to the system are in use, all callers that access the conference receive a

message that the conference is full.

Similarly, when the number of conference participants exceeds the number of audio

conference licenses you have, the extra participants receive an unavailable message.

1.4.2 Web Conference Service

Each SA-100 provides 30 ports for Web conferences. Ports are not reserved but allocated on

a first-come-first-serve basis. When all of the Web ports on an SA-100 are in use, calls that

initiate new Web conferences are routed to an available SA-100. New participants trying to

join an existing Web conference are given a message stating that there are no available

ports. When all of the ports available to the system are in use, all new participants are a

statement that no ports are available.

Similarly, when the number of conference participants exceeds the number of Web

conference licenses you have, the extra participants are issued a message stating that no

ports are available.

1.4.3 Instant Messaging Service

Each SA-100 provides support for up to 500 IM users. This service provides the Instant

Messaging server to be used with ShoreTel Communicator for Windows and with Apple's

iChat client. As it is tightly coupled with Communicator, the user does not have to

authenticate specifically with the IM service.

For detailed explanations and usage of available features for each Application, consult the

ShoreTel Conferencing User Guide.

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ShoreTel IP 100 Specifications Page 11