ShoreTel IP 100 Specifications Page 63
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ShoreTel 12.1 63
C
HAPTER
7
Maintenance
ShoreWare Director provides operational maintenance information for all appliances as
well as switches, ports, servers and services.
This section summarizes information available regarding the Service Appliance 100. For
detailed explanations of maintenance options for all system components see the ShoreTel
12.1: System Administration Guide and ShoreTel 12.1: Maintenance Guide.
Topics discussed include:
• "Quick Look" section on page 63
• "Viewing System Information" section on page 65
• "Viewing Maintenance Information for an SA-100" section on page 66
• "Audio and Web Conferencing Activity" section on page 70
• "IM Servers Maintenance Summary" section on page 72
7.1 Quick Look
The Quick Look maintenance panel provides a snapshot of the entire ShoreTel system. It
includes information about each site and the corresponding system devices. To view Quick
Look in ShoreWare Director, open an Internet browser and launch ShoreWare Director.
Refer to the ShoreTel 12.1: System Administration Guide for information about the
browsers ShoreWare Director supports and about launching ShoreWare Director. The
Quick Look panel appears as shown in Figure 7-1.
- Service Appliance 100 1
- Planning, Installation and 1
- Administration Guide 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- CHAPTER 7: MAINTENANCE 63 5
- INDEX 81 5
- Objectives 7
- Audience 7
- Organization 7
- Documentation Overview 7
- Document Conventions 8
- 1.1 About the ShoreTel SA-100 9
- 1.3 Single System Management 10
- 1.4 Integrated Services 11
- Microsoft Outlook 12
- 1.9.1 Internet Browsers 13
- 1.9.4 Limitations 13
- Planning and System Design 15
- 2.3 Licensing Requirements 17
- Network Requirements and 19
- Preparation 19
- 3.3 IP Addressing 20
- 3.4 Time Services 20
- 3.5 Network Security 21
- 3.6 Deployment Scenarios 21
- 3.6.1 Deployment in the LAN 22
- 3.6.2 Deployment in the DMZ 22
- ShoreTel 12.1 23 23
- Table 3-2 SA-100 Port Usage 24
- 3.6.2.3 Best Practice tests 25
- 4.1 Recommendations 27
- 4.2 Physical Specifications 27
- 4.2.1 Front Panel 28
- 4.2.2 Back Panel 29
- 4.3 Power Cable 30
- 4.4 Ethernet Ports 30
- 4.5 Maintenance Cable 31
- ShoreTel 12.1 33 33
- ShoreTel 12.1 35 35
- Figure 5-1 Terminal Screen 35
- ShoreTel 12.1 37 37
- 5.8 Connecting the Bezel 38
- Configuring the SA-100 for 39
- Operation 39
- 6.2 Installing Licenses 40
- ShoreTel 12.1 41 41
- • IP address 43
- • Ethernet address 43
- ShoreTel 12.1 45 45
- Headquarters Server 46
- ShoreTel 12.1 47 47
- ShoreTel 12.1 49 49
- ShoreTel 12.1 51 51
- 6.4.7 Configuring HTTPS 52
- ShoreTel 12.1 53 53
- ShoreTel 12.1 55 55
- 6.4.7.3 Enabling HTTPS 56
- 6.5 Creating SA-100 Users 57
- ShoreTel 12.1 59 59
- Administration User Interface 60
- 6.7.1 Conferences 61
- 6.7.2 Reports 61
- Maintenance 63
- • Switches 64
- ShoreTel 12.1 65 65
- ShoreTel 12.1 67 67
- 7.3.2 Switch Connectivity 69
- ShoreTel 12.1 71 71
- Going Live and Training 73
- 8.3 Verify Licensing 74
- 8.4 Distribute User Guides 74
- 8.5 Training 75
- Backup and Restore 77
- ShoreTel 12.1 79 79
- ShoreTel 12.1 81 81
- ShoreTel 12.1 82 82
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