ShoreTel AP110 Specifications download pdf (Page 109)

ShoreTel 9.1 Page 109

Announced Find Me

Introduction

Definition

Announced Find Me is an enhancement of Find Me that provides for the recording of the

caller’s name for calls routed to Find Me destinations. This feature provides the capacity for

all inbound callers to be identified when their call is routed to a Find Me destination.

Refer to the Glossary for a definition of the following terms used in this release note:

• Announced Find Me

• Find Me

Background

Find Me is a call handling method that allows a user to route inbound calls to a specified

extension or phone number as an alternative to sending callers to voicemail.

Find Me call handling provides inbound callers with a method of connecting to their

intended call recipient while listening to the recipient’s voicemail greeting. Callers are

routed to an extension or phone number by pressing “1” while listening to the recipient’s

voicemail greeting.

System users configured for Find Me can specify two numbers for receiving calls through

Find Me. The standard voice mail greeting does not prompt the caller on the availability of

Find Me call handling.

Find Me call handling is enabled through call handling mode settings. Find Me

destinations are independent of the call handling modes that activate Find Me.

After the caller presses “1”, the system informs the caller that Find Me destinations are

being called. Calls not answered at either Find Me destination are sent to voice mail.

When a call is forwarded to a Find Me destination, the phone at the Find Me destination

displays recipient’s voice mail caller ID to the call originator. When answering a call, the

recipient hears a prompt announcing the call and, if available, the caller’s ID information.

The recipient can then accept the call or route the caller to voicemail.

Description

Announced Find Me enhances the base Find Me feature such that:

• The caller’s name is announced to the recipient of a Find Me call.

• Callers from external numbers or from internal extensions without a recorded name are

prompted to record their name before the call is routed to the recipient.

Provisioning

Announced Find Me is available for users assigned to a class of service for which Find Me

is authorized. ShoreWare provides three methods of enabling Announced Find Me for a

user: from Director, from Call Manager, and from Web Access.

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ShoreTel AP110 Specifications Page 109