ShoreTel AP110 Specifications Page 121
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ShoreWare Server Release Notes Personalized Call Handling
ShoreTel 9.1 Page 121
Step 2 Open the Personal Options panel for the desired user by clicking the name of the
desired user in the Individual User List, then selecting Personal Options on the
menu bar toward the top of the Edit User panel.
Step 3 Click Personalized Call Handling Rules, located in the middle of the Personal
Options panel, as shown in Figure 57.
Implementing Personalized Call Handling
The following steps are required to implement Personalized Call Handling for a system
user:
• Receive Administrator Access to Personalized Call Permission
• Create and Edit Call Handling Rules
• Manage the Call Routing Plan
• Administrative Oversight of defined plans
The following sections describes the required steps.
Administrative Permission
All users that have access to Professional, Workgroup Agent, Workgroup Supervisor, or
Operator Call Manager are authorized to use Personalized Call Handling.
Your system administrator can provide authorization for a Call Manager version that
supports Personalized Call Handling.
Figure 57 Edit User Panel – Selecting Personalized Call Handling Rules
- ShoreTel 9.1 1
- ShoreWare Server 1
- Release Notes 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- System Specifications 11
- Client Device Requirements 14
- Supported Devices 15
- ShorePhone Telephones 16
- Upgrade Path 16
- Email Integration 16
- Converged Conferencing 16
- System Capacity 17
- ShoreTel 9.1 Feature Set 19
- Windows Server 2008 Support 21
- Application Server Role 22
- Web Server (IIS) Role Servers 23
- ShoreTel 9.1 Page 25 25
- Windows 2008 27
- • Shoreline Communication 28
- • FTPRoot 28
- ShoreTel 9.1 Page 29 29
- • Shoreline Data 30
- • Shoreline Communications 30
- Windows 2003 to Windows 2008 31
- Call Manager on 64-Bit Vista 35
- Introduction 37
- SIP Header Enhancement – 39
- Integration with 911 Enable 39
- Shared Call Appearance 41
- ShoreTel 9.1 Page 43 43
- Assistant Users 44
- Programmable Buttons 44
- Configuring 46
- Using Shared Call Appearance 46
- Blind Conference Limitation 47
- Silent Coach 49
- Call Manager 53
- IP Phone 55
- Feature Limitations 58
- Mobile Call Manager – Device 59
- Support Enhancements 59
- ShoreTel 9 – System Features 61
- Active Directory 63
- ShoreTel 9.1 Page 65 65
- Authenticating AD Users 66
- Web Client 68
- Updating AD Fields 69
- Removing AD Users 69
- Exporting AD Records 70
- Importing the CSV File 71
- LLDP / 802.1x 73
- Unicode Character Set Support 75
- Reporting Options panel 76
- SRTP-AES 77
- SRTP-AES Description 78
- Installation and Upgrades 79
- System Failover Requirements 83
- System Failback Requirements 83
- License Compliance 84
- MCM Failback Requirements 84
- CDR Reports – Codecs 85
- • 9 BV32 BV32/16000 86
- • 10 BV16 BV16/8000 86
- • 11 AAC_LC32000 AAC_LC/32000 86
- Failover 87
- Spare Switch Failover 89
- Provisioning – Director 91
- Enabling IP Phone Failover 92
- Quick Look panel 92
- Terminal Server 93
- DiffServ / ToS Support 97
- Support of 256 Workgroups 99
- Page 100 100
- SIP Trunk Profiles 101
- Implementation 102
- ShoreTel 9.1 Page 103 103
- Page 104 104
- DID Enhancements 105
- Page 106 106
- ShoreTel 9 – Client Features 107
- Announced Find Me 109
- Page 110 110
- • Press Ctrl+O 111
- Usage Information 112
- Personalized Call Handling 113
- Description 114
- Call Routing Plan 115
- Licensing 116
- Condition Setup panel 117
- Page 118 118
- Action Setup panel 119
- Action Selection dialog boxes 119
- Name Setup panel 120
- Administrative Permission 121
- Page 122 122
- ShoreTel 9.1 Page 123 123
- Page 124 124
- Administrative Oversight 125
- Page 126 126
- Parked Call Enhancements 127
- Background 129
- Feature Description 129
- Provisioning 130
- ShoreTel 9.1 Page 131 131
- Page 132 132
- Call Handling Mode Delegation 133
- Page 134 134
- Voicemail Enhancements 135
- IP 110 – On-Hook Dialing 139
- Page 140 140
- Call Manager – IM Privacy 141
- User Privacy settings 143
- Presence Change Alerts 144
- Installation 145
- Presence Server Support 145
- Page 146 146
- Call Manager – Contact Import 147
- Viewing the Contacts 148
- File Properties 149
- CSV Files 150
- Record Types 151
- CSV Examples 152
- XML Files 153
- Page 154 154
- Page 156 156
- Based Service 157
- Process Description 158
- Configuring LBS 159
- Polling Rate Selection 160
- Managing Waypoints 161
- Waypoints Settings 161
- LBS Indicators 162
- ShoreTel 9.1 Page 163 163
- Figure 85 LBS Rule Indicators 163
- Page 164 164
- Mobile Call Manager – 165
- Enhancements 165
- Automatic Office Anywhere 166
- Voicemail 167
- Installation Changes 168
- • Motorola 169
- • Window Mobile 169
- Provisioning Changes 170
- Usage Changes 170
- Support Information 170
- Feature Support 171
- Network Speed Setting 172
- DTMF Handling 172
- Glossary 173
- Page 174 174
- ShoreTel 9.1 Page 175 175
- Page 176 176
- ShoreTel 9.1 Page 177 177
- Page 178 178
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