ShoreTel AP110 Specifications download pdf (Page 41)

ShoreTel 9.1 Page 41

Shared Call Appearance

Introduction

Definition

Shared Call Appearance is a ShoreTel client feature that establishes common Bridged Call

Appearance between a user (executive) and at least one other user (assistant). A Shared

Call Appearance is typically established to allow one or more assistants to manage inbound

calls and initiate outbound calls for an executive.

Background

Shared Call Appearance implementation relies on the technology defined by two existing

ShoreTel features – Bridged Call Appearances and Ringdown circuits.

Terms

New Terms

Associated Bridged Call Appearance (aBCA) Associated Bridged Call Appearance are

BCAs that are automatically assigned to an Executive Extension. All calls to the

Executive Extension are routed to the corresponding aBCA.

Executive Extension A Executive Extension is a ShoreTel extension whose Call

Appearances are configured as associated Bridged Call Appearances.

Hotline A Hotline is a bi-directional ringdown circuit that connects two ShoreTel users.

Hotline calls are initiated by pressing the corresponding IP Phone or Call Manager

button.

Established Concepts

Bridged Call Appearance (BCA) A Bridged Call Appearance is an extension that is shared

among multiple users. A BCA is characterized by its extension number and call stack

depth. The extension number specifies the method of contacting BCA users. The call

stack depth specifies the number of calls that can simultaneously reside on the BCA.

Bridged Call Appearance Monitor A Bridged Call Appearance Monitor is a Call Manager

window that displays all Bridged Call Appearances accessible to the user’s extension

through all devices assigned to the user. The Bridged Call Appearance Monitor is only

available through Operator Call Manager.

Call Stack The ShoreTel extension component that manages an entity’s call appearances.

The size defines the maximum number of calls – including active and held calls – that

an extension can handle simultaneously.

Extension Monitor Extension Monitor is a ShoreTel function that allows a user to access

another user's extension. In addition to viewing extension activity, the monitoring user

can answer and place calls on the calls extension. Extension monitoring is facilitated

through Call Manager and IP Phone Programmable buttons.

Programmable Call Manager Toolbar Buttons Programmable Toolbar buttons is a Call

Manager feature that provides access to ShoreTel call management functions. Each

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ShoreTel AP110 Specifications Page 41