ShoreTel AP110 Specifications download pdf (Page 151)

ShoreWare Server Release Notes Call Manager – Contact Import

ShoreTel 9.1 Page 151

• Fields that do not contain double quotes or commas with double quotes may be

surrounded with double quotes.

• Data fields with no information translate into blank entries in Call Manager.

Record Types

Each line in a CSV files corresponds to one data record. The end of a record is denoted by a

Carriage Return and Line Feed.

Call Manager CSV integration files define three types of records

• File Information Record: The File Information Record denotes the Source of the data

and the Version of the file. Inclusion of this record in the CSV file is optional. When it

is included, the File Information Record must be the first record in the file.

— Source: This field is associated with all file records in Call Manager and

corresponds to the Data Source column in the Directory Viewer. Typically, this

value is set to the original source of the file contents.

When this field is not included, Call Manager uses the CSV or XML file name as the

Data Source contacts imported into the Directory Viewer.

— Version: This field displays the version of the contact information. When included,

this field must be set to 1.0.

Source and Version variable declarations must conform to the following:

— Syntax for the Source variable is

Source=source text.

— Syntax for the Version variable is

Version=vers ionname.

— The Source and Version variables are optional.

Example 1: “Source=Lotus”,”Version=1.0”

Example 2: Source=Lotus, Version=1.0

• Contact Header Record: The Contact Header Record is mandatory and lists the names

of the fields that the file lists for the contacts. The Contact Header Record is located

immediately after the File Information Record. If the file does not contain a File

Information Record, the Contact Header Record is the first record in the file.

Although field names correspond to Directory Viewer heading names, the field name

and heading name are not identical.

The following is a list of valid field names for CSV import files:

— Contact ID: This field uniquely identifies the contact record within the file. The

Contact ID is a string with a maximum of 126 characters. Call Manager does not

display this field. All contact records require a Contact ID. If multiple contact

records contain identical Contact IDs, the last such contact in the list is imported

into Call Manager and all other contacts with the same ID are ignored.

Call Manager does not display the contents of this field.

— First name: Directory Viewer displays contents under the First Name column.

— Middle name: Directory Viewer displays contents under the Middle Name column.

— Last name: Directory Viewer displays contents under the Last Name column.

— Company: Directory Viewer displays contents under the Company column.

— Department: Directory Viewer displays contents under the Department column.

— Business Phone: Directory Viewer displays contents under the Business column.

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