ShoreTel AP110 Specifications download pdf (Page 46)

Shared Call Appearance ShoreWare Server Release Notes

Page 46

The following sections describe the set up and performance of Shared Call Appearance and

Hotline circuits for this typical scenario.

Configuring

Setting up a Shared Call Appearance – Hotline connection between a executive extension

(executive) and an assistant user requires the following steps:

Step 1 Convert the executive’s extension to a Executive Extension, as described in

Executive Extension on page 42.

This step configures the executive’s Call Appearances as aBCAs.

Step 2 Configure the executive’s ShorePhone or Call Manager to access the hotline circuit.

Refer to the Hotline Release Note for configuration details.

Step 3 Configure the Assistant user to access the aBCA associated with the executive

extension

Step 4 Configure the Assistant user’s ShorePhone or Call Manager to access the hotline

circuit.

Refer to the Hotline Release Note for configuration details.

Using Shared Call Appearance

Inbound Calls

The following scenario describes a typical process of receiving calls for an executive by an

assistant through Shared Call Appearances.

Step 1 The inbound call flashes an aBCA indicator on the assistant’s and executive’s calling

devices – ShorePhone or Call Manager.

The executive can answer the call at this time and eliminate the assistant’s role.

Step 2 The assistant user answers the call that is flashing on the aBCA button and

determines the caller’s name and purpose.

Step 3 The assistant user places the call on hold.

Step 4 The assistant user presses the hotline button to call the executive.

Step 5 The assistant user advises the executive of the call in progress and provides

instructions on picking up the call.

Step 6 The executive picks up the held call by pressing the aBCA button, as instructed by

the assistant.

Outbound Calls

The following scenario describes a typical process of setting up a call for an executive by an

assistant through Shared Call Appearance.

Step 1 The assistant user accesses an aBCA associated with the executive extension by

pressing an appropriate IP Phone or Call Manager button.

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ShoreTel AP110 Specifications Page 46