ShoreTel AP110 Specifications download pdf (Page 125)

ShoreWare Server Release Notes Personalized Call Handling

ShoreTel 9.1 Page 125

To edit an existing Personalized Call Handling Rule:

Step 1 Highlight the desired rule in the rule list in the top half of the Personalized Call

Handling panel.

Step 2 Press the Modify Rule button at the top of the panel.

Step 3 Modify rule parameters, using the same steps that create a Call Handling Rule.

Managing the Call Routing Plan

The Call Routing Plan determines the rules that are actively filtering calls and specifies the

order that the rules are applied to calls. If the filtering criteria of more than one rule

matches a call’s characteristic, the first rule in the list that filters a call determines the

handling action for that call.

To enable a Call Handling Rule, select the Enabled box located in the right column of the

rule. In Figure 63, all of the call handling rules are selected.

To change the filtering order of a call handling rule, highlight the rule and press the Up or

Down arrows located to the right of the call handling rule list.

Administrative Oversight

System administrators can view each user’s call handling plan and enable or disable

individual rules. Contact your system administrator for more information.

Figure 63 Call Handling Plan with multiple rules

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ShoreTel AP110 Specifications Page 125